Leading Freight Forwarder / NVOCC/ Customs House Broker/ Tank Container Operator, with locations in 24 countries and over 3300 employees strong, is seeking a highly motivated and organized individual to fill the position of Import Customer Service Representative – Customs Entry Writer in our Jersey City, NJ office.

Key Responsibilities

• Preparing and submitting customs entries: This involves preparing the necessary documentation and data for US Customs and Border Protection (CBP) and other government agencies like the FDA, Fish & Wildlife Service (FWS), USDA, etc.
• Transmission of Customs Entries to U.S. Customs for import shipments
• Ensuring compliance: Verify accuracy of documents (commercial invoices and other required shipping document, etc.) and ensure compliance with US Customs regulations.
• Coordinating with various parties: Communicate and coordinate with both internal and external customers, carriers, freight forwarders, customs officials and other agencies to ensure smooth clearance of goods
• Problem-solving: Resolve documentation discrepancies, Customs exams, FDA holds, or other issues related to Customs clearance.
• Receiving, reviewing, and processing import documentation for an assigned base of accounts
• Preparing daily activities including: preparing delivery orders and communicate to trucker and customer the coordinate all involved parries for the pickup and delivery of cargo, filing ISF (Importer Security Filing), answering emails
•  Processing documents through internal systems and interfaces, providing updates and communicating to both internal and external customers to produce timely and compliant transactions
• Research and verify key entry transaction records by tracing HBLs, commercial invoices, and other required documentation to determine record availability and support accurate processing.
• Corresponding with overseas agents and clients
• Working with steamship lines/airlines/trucking companies to obtain quotations and handle the movement of freight
• Developing and maintaining excellent customer service to internal and external customers
• Preparing quotations
• Handling the files from A to Z
• Responsible for ensuring legal compliance, provide import guidance and control within government rules and regulations.

Qualifications:

· Minimum 2- 4 years of experience in Import Customs Clearance operations

· Knowledge of current and historical Customs regulations, Harmonized Tariff Schedule, and related directives of government agencies (including but not limited to Environmental Protection Agency (EPA), Food and Drug Administration (FDA) and United States Agriculture Department (USDA) is a plus)

· Be able to work independently, multi-task, be a team player and work in a fast-paced environment

· Possess excellent written and verbal communication skills

· Have computer skills and knowledge of Microsoft Outlook, Excel, Word and Access

· Experience with the handling of hazardous materials a plus

What We're Looking For:

The ideal candidate is a proactive logistics professional who thrives in a customer-focused environment, demonstrates strong attention to detail, and is committed to delivering high-quality service while ensuring compliance with international trade regulations.

Our Benefits include:

· Medical

· Dental

· Vision

· Flexible Spending Account (Medical and Dependent Care)

· 401(k) with company match

· Company paid Life Insurance, Short-Term Disability and Long-Term Disability

· Paid Holidays plus PTO and Sick Leave

· Voluntary Time Off

· Employee Assistance Program

· Tuition Reimbursement

· Employee Referral Program

· Employee Discounts

When applying, the candidate should include salary requirement.

Background check required.

Only those considered for the position will be contacted. Thank you for your interest.