We’re looking for a compassionate and collaborative Site Manager to join our primary care team and help create a positive experience for both our patients and staff. In this role, you’ll support and guide our clinical team, foster a culture of teamwork and engagement, and work closely with providers and leadership to keep our office running smoothly. We’re looking for someone who enjoys building relationships, supporting their team, solving problems, and making a meaningful difference in the care we provide to our community. 

Job Title: Site Manager

Reports to: Operations Manager

Department: Administration

Supervises: Nursing, Medical Assistants

Location: On site - Jamestown NY

Travel Required: <25%

Position Type: Full Time, Exempt

Pay Information: 

 - With RN/LPN license: $31 - $35 per hour

 - Without RN/LPN license: $29.98 - $33.98 per hour

SUMMARY:

To provide leadership and guidance to support staff to enhance patient satisfaction and quality of care. Embracing and enforcing the company’s core values to continually improve employee engagement. Employee liaison for ideas to improve processes and overall company operations.

ROLE AND RESPONSIBILITIES:

• Supervises and evaluates Nurses and Medical Assistants
• Provides assistance with staffing coverage as needed
• Assists in the development, implementation and adherence of office policies and procedures as well as enforcement of policies and the company’s core values
• Collaborates with nurses, providers and the operations and leadership teams to set goals, objectives and the annual budget
• Attends regularly scheduled operations and nursing L10 meetings
• Assists Operations Manager with general building maintenance and keeps patients and staff areas neat and organized
• Assists Operations Manager in investigations of patient complaints/concerns, discharges and transfers as needed
• Assists Operations Manager will rolling out new lines of service to direct reports
• Provides requested information regarding the hiring, firing and disciplinary actions of their staff
• Performs other duties as assigned

QUALIFICATIONS AND EDUCATION REQUIREMENTS:

• High school graduate/some college and/or Associate's degree
• 3-5 years of management experience

PREFERRED SKILLS:

• New York LPN or RN license
• Ability to adapt to the needs of the organization and employees
• Excellent verbal and written communication skills
• Ability to handle stressful situations
• Strong attention to detail, organizational skills, and the ability to prioritize and meet deadlines
• Prior experience in supervision of staff and management of policies and procedures

PHYSICAL REQUIREMENTS/WORKING CONDITIONS:

The physical requirements and working environment are typical of most medical office settings. Employees are frequently required to sit for long periods of time, stand, walk, balance, hear, talk, reach, and use their hands. Employees may occasionally be required to bend, stoop, kneel, crouch, climb (stepstool) and stretch. Physical effort requires some lifting usually not in excess of 15 pounds.

The office work environment is indoors and free from dust, smoke, moisture, and excessive noise. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

We are an equal opportunity employer and welcome applicants from all backgrounds. If you meet the requirements and are interested in this opportunity, please submit your application. We look forward to hearing from you!