Job Type
Full-time
Description
Key Responsibilities
- Respond to customer inquiries and complaints promptly and professionally
- Provide detailed information about products, services, features, specifications, and pricing
- Process transactions, including orders, returns, and exchanges, ensuring accuracy
- Troubleshoot and resolve product or service issues, escalating complex problems to appropriate departments
- Document all customer interactions and resolutions in the company’s CRM system
- Collaborate with internal teams to improve service delivery and customer experience
- Follow up with customers to ensure satisfaction and issue resolution
- Maintain up-to-date knowledge of company products, services, and policies
Requirements
Required Skills and Qualifications
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Ability to remain calm under pressure and handle difficult situations
- Proficiency in customer service software and Microsoft Office Suite
- Strong organizational skills and ability to multitask
- High school diploma or equivalent required; associate or bachelor’s degree preferred
- Previous experience in customer service or a related role is highly desirable