The Member Relations Representative serves as a primary point of contact for members and guests, delivering exceptional service through personalized interactions, seamless communication, and efficient coordination of member requests and reservations. This highly visible role combines front desk reception responsibilities with member services and reservation support, helping create a welcoming, engaging, and service-focused experience throughout the Club.

The ideal candidate is professional, personable, detail-oriented, and passionate about creating meaningful member experiences. This position requires a flexible schedule, including weekends, with a regular workweek of Saturday through Tuesday /Wednesday.

About Grey Oaks Country Club

Considered one of the premier country clubs in Florida, Grey Oaks opened in 1993 and encompasses the Grey Oaks and Estuary communities, along with 54 holes of championship golf. The Club’s facilities include:

• A 63,000-square-foot East Clubhouse, with décor updates planned in 2026 and beyond
• A 12,000-square-foot golf pro shop, newly renovated in 2025
• A Golf Performance Center including InRange technology
• 8 Pickleball Courts with Pavillion and 10 Har Tru Tennis Courts
• A 30,000-square-foot wellness center and sports complex were renovated in 2024
• The Pool Café, a 22,000-square-foot facility with indoor and outdoor dining, overlooking a resort-style pool with a wading entrance, waterfall, and lap lanes.
• The Estuary also features a 20,000-square-foot clubhouse with indoor/outdoor dining overlooking the golf course, a golf pro shop, and men's and women's lockers. This area will undergo renovation in 2028.

In addition to our outstanding facilities, our staff is dedicated to delivering exceptional professional service to our members and their guests. With over 350 professionals on our team, Grey Oaks is proud to have earned the prestigious designation as a Platinum Club of America for multiple years and is a distinguished club with elite status and is seen as an incubator of hospitality talent.  We are in beautiful Naples, Florida. Learn more at www.greyoakscc.com.

About You

You are a service-driven, member-focused professional who enjoys being the “go-to” resource for questions, guidance, and personalized support. You are confident engaging with members and guests, comfortable answering a wide variety of inquiries, and skilled at creating positive first—and lasting—impressions.

You are:

• Warm, polished, and professional in demeanor
• A confident communicator who enjoys helping others
• Naturally welcoming and attentive to detail
• Organized, calm, and solution-oriented
• Comfortable answering questions independently and knowing when to connect members with the appropriate department or leader
• Aligned with Grey Oaks’ culture of discretion, professionalism, and exceptional service

•  Serve as the first point of contact for members and guests, delivering a warm, welcoming, and professional experience.
• Oversee daily reception operations while maintaining a calm, organized, and service-focused environment.
• Review the Proptia daily guest roster and, whenever possible, greet guests by name to create a personalized welcome experience.
• Answer questions related to Club amenities, events, dining, wellness, golf, recreational programming, and membership services.
• Assist members and guests with check-in procedures, guest passes, and general inquiries.
• Support Club initiatives focused on member recognition, engagement, and personalized service.
• Act as a daily ambassador of Club service standards and hospitality expectations.
• Member Reservations & Communication
• Answer incoming calls promptly and professionally while ensuring an exceptional member experience.
• Clearly communicate Club offerings, policies, scheduling availability, and special events.
• Utilize Club management systems to accurately enter, update, track, and manage reservations.
• Communicate reservation updates and member requests to appropriate departments.
• Maintain accurate records of member interactions, reservations, and requests.
• Remain consistently informed about Club events, programming, schedules, operating hours, and availability.
• Proactively identify member needs or concerns and take ownership of facilitating resolution.
• Route inquiries to the appropriate department or leader and ensure timely follow-up and closure.
• Escalate complex or time-sensitive issues as appropriate while maintaining professionalism and confidentiality.
• Maintain up-to-date knowledge of Club programming, services, and operating hours.
• Communicate regularly with departments to ensure accurate and timely member information.
• Assist with general office duties including scanning, filing, mail distribution, data entry, and administrative support.
• Support the Member Reservations & Experience Lead as needed, including assistance with Club-wide reservations.
• Observe safety and security procedures and help maintain a safe environment for members, guests, and employees.
• Perform other duties as assigned by management.

Qualifications

• High school diploma or equivalent required; associate's degree preferred.
• Minimum 2 years of experience in hospitality, private club, luxury service, customer service, front desk, reservations, or administrative support roles preferred.
• Exceptional interpersonal, communication, and member service skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment while maintaining professionalism.
• Proficiency with Microsoft Office Suite and club management/reservation systems.
• Ability to maintain confidentiality and exercise sound judgment.
• Florida Notary Public commission preferred or willingness to obtain.
• Ability to work weekends and a schedule that includes Saturday through Tuesday/ Wednesday.

Compensation & Benefits

• Grey Oaks offers a competitive compensation and benefits package, for eligible  team members including:
• 401(k) plan with generous matching contribution
• Comprehensive benefits
• Supportive, professional work environment
• Opportunity to learn and grow within one of the finest private clubs in the country