Food & Beverage Manager

Highlands Dining | Sunnyside – Harrisonburg

Reports to: Dining Services Director | FLSA: Exempt

 Starting pay will vary based on job-related skills, experience, and qualifications  

Description

The Food & Beverage Manager directs and manages the daily operations of Highlands Dining Services. This position oversees purchasing, catering, staffing, scheduling, training, and dining operations while ensuring a high-quality dining experience for residents, guests, and staff.

The Food & Beverage Manager is responsible for maintaining operational efficiency and customer satisfaction while managing departmental performance within established budget guidelines.

Our Culture

Mission: Inspiring a Spirit of Community and Well-Being

Our SHINE values guide the way we serve our residents, guests, and one another: 

• Service before Self
• Hospitality with Heart
• Inspiring Excellence in Each Other
• Nothing Less than the Best
• Enjoy Your Journey

What You'll Do

Dining Operations & Customer Service

• Direct daily dining operations and establish goals for assigned dining venues.
• Ensure high-quality food, service, and customer satisfaction.
• Respond professionally to resident and customer needs, questions, and concerns.

Food Safety & Compliance

• Ensure compliance with food safety, sanitation, Health Department, and ABC requirements.
• Maintain policies and procedures related to food safety and sanitation.
• Coordinate alcohol orders for catering and special events.

Budget, Purchasing & Inventory

• Prepare and administer operational budgets.
• Monitor weekly cost-control reports and maintain expenses within budget.
• Manage purchasing and inventory procedures.
• Complete weekly physical inventories and annual inventory counts.
• Develop and maintain annual capital expenditure plans and budgets.

Menu & Quality Management

• Create and maintain menu cycles incorporating nutrition principles, resident preferences, and regional food selections.
• Review menu cycles at least twice annually.
• Oversee recipe standardization, portion control, food costs, production records, and waste reduction.
• Monitor resident satisfaction and make adjustments as needed.

Catering & Facilities

• Coordinate, plan, and supervise catering events.
• Ensure events are professionally executed and meet customer satisfaction expectations.
• Oversee kitchen equipment maintenance, preventative maintenance, and necessary repairs.

Staffing & Team Leadership

• Schedule, direct, and oversee department staff.
• Maintain appropriate staffing levels with qualified and properly trained employees.
• Recruit and select qualified candidates.
• Conduct orientation and training for new hires.
• Review and approve employee time records.
• Provide coaching, counseling, and corrective action as necessary.
• Conduct monthly employee meetings and communicate operational updates.

Communication & Continuous Improvement

• Maintain positive relationships with residents and respond to concerns in a timely manner.
• Coordinate interdepartmental work and maintain effective working relationships.
• Identify and implement ideas that improve Highlands Dining operations.
• Attend industry conferences, trade shows, and other opportunities to stay informed of emerging trends and best practices.
• Attend a minimum of two food industry conferences or trade shows annually.

Requirements

• Bachelor’s degree in Business Administration, Hospitality Management, or a related field preferred, or an equivalent combination of education and experience.
• Minimum of two (2) years of supervisory experience, preferably in the food service industry.
• Ability to serve as an ABC Manager as required.
• Knowledge of basic nutrition principles and menu planning.
• Knowledge of food safety, sanitation, ABC laws and regulations, food preparation methods, housekeeping practices, and food service techniques.
• Strong customer service, organizational, leadership, and employee relations skills.
• Proficiency with personal computers and office equipment.
• Working knowledge of Microsoft Office applications, including Word, Excel, Publisher, and PowerPoint.

Physical Demands

• Lift, carry, push, pull, or otherwise move equipment, supplies, and materials weighing up to 50 pounds.
• Utilize proper lifting and material-handling techniques.
• Walk, stand, bend, and move throughout the campus for periods of up to eight hours or longer as required by operational needs or special events.  

In addition to a rewarding career opportunity, we offer an excellent benefits package, including

 Personal Leave
Paid Sick Leave
Paid Vacation Leave
Paid Holidays
Choice of 3 Medical Plans, Including an HSA Option
Prescription Drug Coverage
Dental Coverage
Vision Coverage
Company Paid Life Insurance
Company Paid Short-term Disability Insurance
Company Paid Long-term Disability Insurance
Flexible Spending Account
401(k) Plan with Company Match
Supplemental Life, Accident & Cancer Insurance
Tuition Assistance
Uniform Reimbursement
License Reimbursement
MD Ortho – Free Telemedicine & Direct Orthopedic Services
Garner Health – Expert Doctor Matching & Healthcare Savings
Free membership to our on-site wellness center
On-Site Credit Union
On-Site Hair Salon
On-Site Massage Therapy & Esthetician Services
Discounted Movie Tickets
Employee Emergency Relief Fund
Employee Assistance Program