Retail Receiving Manager

FLSA Classification: Full-time, Exempt

The Country Music Hall of Fame® and Museum, Retail Department

Company Overview: Accredited by the American Alliance of Museums, the Country Music Hall of Fame and Museum has been called the “Smithsonian of country music,” celebrated for its broad cultural impact, educational mission, and unrivaled collection of historically important artifacts. Chartered by the state of Tennessee in 1964, the Museum is a 501(c)(3) nonprofit, educational organization that documents and interprets the history of country music. The Museum collects objects and archival materials that illustrate the evolving history and traditions of country music and provides diverse learning opportunities through educational programs, publications, and exhibitions. 

First opened in 1967 on Nashville’s Music Row, the Country Music Hall of Fame and Museum launched its current downtown location in 2001. In 2014, the Museum unveiled a $100 million expansion that doubled its footprint. The Museum now encompasses 350,000 square feet of exhibition galleries, archival storage, retail stores, and event space. The Museum owns Hatch Show Print, a letterpress print shop opened in 1879, and it operates Historic RCA Studio B, where Dolly Parton, Elvis Presley, and many others recorded. In addition, the Museum offers the Taylor Swift Education Center for students, teachers, and families, and dedicated performance spaces in the CMA Theater and Ford Theater, both of which regularly host nationally recognized live music and cultural events.

In 2024, the Museum was awarded the prestigious National Medal of Arts by President Joe Biden. The medal is the highest award given to artists and arts institutions by the United States government. The White House Citation, which accompanied the medal, recognized the Museum’s work, which “preserves history, honors giants of the genre, and inspires future generations to write their own songs about the American story.”

What We Offer for Full-Time Staff: 

• Medical, Dental, Vision, Life Insurance Options
• Competitive Pay
• Paid Vacation and Sick Days
• Paid Holidays (13) and Floating Holidays (2)
• 401(K) with Up to 3% Employer Match
• Employee Assistance Program (Free Counseling and Legal Services)
• Eligibility for Public Service Student Loan Forgiveness  
• FREE 24/7 Downtown Parking and Transit Benefits
• Continuing Professional Offerings
• Complimentary Museum Admission (For Yourself, Family, and Friends)
• Reciprocal Partnerships with Local Venues (The Nashville Zoo, Dollywood Theme & Water Parks, National Museum of African American Music, tours at The Opry and The Ryman Auditorium, and more) 
• Up to 25% Discount in Retail Stores and Onsite Restaurant Venues
• Opportunities to Attend Exhibit Openings, Concerts and Special Events
• Employee Engagement Activities and Opportunities
• FSA and Dependent Care Options 
• Dog Friendly Work Environment
• Volunteering and Community Engagement Opportunities

Departmental Overview: The retail department includes two retail stores within the Country Music Hall of Fame and Museum building, as well as an off-site warehouse. E-commerce, wholesale and product development are key components of the business. The department generates revenue through the sales of goods that provide vital operating revenue for the museum.

Position Overview: The Retail Receiving Manager is based in our off-site warehouse and leads a team of 2-3 staff members. They oversee the receipt, verification, and stocking of all incoming retail products to warehouse, as well as loading and unloading of company van for bi-weekly stock replenishment trips to the Country Music Hall of Fame and Museum building.

Specific Job Duties:

• Receive all incoming product shipments and check for damage/accuracy.
• Ensure all items are labeled properly with appropriate SKU tickets to prepare for immediate distribution to stores.
• Work closely with buying and accounting teams to resolve any order discrepancies. 
• Monitor warehouse inventory levels and develop best practices for maintaining accuracy and loss prevention.
• Coordinate weekly transfer of inventory from warehouse to stores, including loading/unloading company van and driving to/from Museum building.
• Conduct regular cycle counts and annual physical inventory of all merchandise.
• Maintain a clean and organized warehouse space, and order supplies as needed.
• Coordinate incoming and outgoing freight deliveries. 
• Bring positive recognition to CMHOF’s brand through professionalism, enthusiastic attitude and effective communication.
• Represent CMHOF’s core values, emphasizing a positive work environment that is fun and unique.
• Ability to effectively maneuver around warehouse, repetitive bending, prolonged standing, twisting, stooping, squatting.
• Ability to perform other tasks as assigned by supervisor without hesitation.

Minimum Requirements:

• College degree or 3-5 years’ relevant retail stock experience.
• Driver’s License

Preferred Qualifications:

• Forklift certification 
• Knowledge of country music
• Experience with retail POS and inventory management systems

Key Qualifications (Knowledge, Skills & Abilities):

• Upbeat and energetic
• Strong communication skills (oral, written and presentation)
• Hands-on, initiator, and hard worker
• Ability to work both independently and with a team
• Detail-oriented
• Ethical, honest and accountable
• Adhere to health and safety regulations

Conditions of Employment:

• Punctuality and reliability
• Ability to uphold a strong attendance record.
• Must be able to work a flexible schedule
• Ability to remain mobile for duration of shift
• Bend, lift, open, and move product up to 50 pounds as needed

Notes to Applicant:

The Country Music Hall of Fame® and Museum is an equal opportunity employer. We respect the varied attributes, characteristics, and perspectives that make each person unique. The museum promotes an environment of respect, communication, and understanding, while actively providing opportunities for all employees of all backgrounds the skills, experience, and information necessary to succeed. The museum does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy, childbirth and related medical conditions), national origin, political affiliation, gender identity, sexual orientation, disability, genetic information or characteristics, age, membership in an employee organization, military or veteran status, or other non-merit factor. The Country Music Hall of Fame® and Museum does not tolerate discrimination or harassment based on any of these characteristics. 

We are a drug-free workplace and an equal opportunity employer that welcomes all qualified candidates to apply for open positions. The Country Music Hall of Fame and Museum is committed to providing a safe and secure environment for its staff and visitors. All offers of employment are subject to and contingent upon the successful completion of a background check and employment verification, including federally mandated E-Verify processes, as required for position.

Due to the high volume of applications received for this position, hiring managers will only contact candidates they are interested in scheduling for an interview. Please refrain from calling to inquire about the status of your application. 

Please upload a resume and cover letter when applying for the position.

Applications are only accepted online on our career page: https://www.countrymusichalloffame.org/careers