Larson Automotive Group | Business Development Center (BDC) – Customer Care

Employment: Full-time or part-time

$39,000–$45,000 annually (full-time equivalent); approximately $18.75–$21.63 per hour based on a 40-hour workweek. Part-time compensation is based on hours worked; final pay is subject to HR confirmation.

Join Our Customer Care Team!

Larson Automotive Group is seeking motivated, dependable, customer-focused individuals to join our Business Development Center (BDC) Customer Care Team. We support multiple dealerships by assisting customers, coordinating service appointments, and building lasting relationships. This role goes beyond answering phones: our representatives connect customers with dealership teams throughout the vehicle ownership experience.

What You’ll Do

• Handle inbound and outbound customer calls professionally and efficiently.

• Respond to customer inquiries by phone, text, email, and voicemail.

• Assist with service appointments, maintenance questions, and dealership services.

• Gather accurate customer information and coordinate with dealership departments.

Appointment Scheduling & Dealership Support

• Schedule, confirm, and coordinate service appointments and routine maintenance.

• Provide overflow customer support for multiple dealership locations.

• Communicate customer needs to service advisors, managers, and other departments.

• Identify appointment opportunities and support dealership scheduling goals.

Customer Retention & Business Development

• Contact customers about upcoming or overdue vehicle maintenance.

• Follow up on missed appointments and declined recommended services.

• Assist with manufacturer reminders, recall outreach, and retention campaigns.

• Share applicable service specials and help encourage repeat business.

Customer Satisfaction & Follow-Up

• Conduct customer satisfaction follow-ups after dealership visits.

• Document feedback and concerns, and coordinate appropriate management follow-up.

• Encourage participation in dealership satisfaction surveys.

Teamwork & Accountability

• Maintain accurate customer records, appointment details, and communication notes.

• Balance inbound requests with assigned outbound follow-up responsibilities.

• Meet expectations for service quality, productivity, and accuracy.

• Participate in training and coaching; demonstrate punctuality and teamwork.

Schedule & Work Environment

Office-based position supporting multiple Larson Automotive Group dealerships. Department operating hours: Monday–Friday,

7:30 AM–6:00 PM; Saturday, 8:00 AM–5:00 PM. 

Full-time and part-time applicants are welcome. Individual schedules depend on business needs; Saturday availability may be required

Benefits & Perks 

• Medical, Vision & Dental Insurance (including a $0 cost medical plan option) 
• Company-Paid Life & AD&D Insurance 
• 401(k) with Company Match 
• Paid Time Off & Holidays 
• Employee Assistance Program (EAP) – free confidential support for mental, legal, financial, and family matters 
• Employee Vehicle Purchase Program – exclusive pricing on all brands we offer

Why Join Larson Automotive?

We believe a job should be the beginning of a career, not just a place to clock in and out. At Larson, employees have opportunities to learn new skills, take on new challenges, and grow within our organization. We are committed to helping our team members build a future they can be proud of. 

Choosing where you work is an important decision. At Larson Automotive Group, we are committed to creating an environment where every employee feels welcomed, respected, and supported from day one. We believe in treating people fairly, doing the right thing, and providing opportunities for our team members to develop and succeed. Larson proudly offers equal employment opportunities to all qualified candidates.
 

Apply Today!

Your first step into the automotive industry starts here. Apply now and begin building your career with Larson. 

• Strong communication, active listening, organization, and multitasking skills.

• Positive, professional attitude and comfort with computers and phone systems.

• Accurate data entry, attention to detail, dependability, and willingness to learn.

• Ability to handle challenging conversations calmly and work independently or on a team.

• Customer service, scheduling, hospitality, administrative, or automotive experience preferred but not required.

Automotive experience is a plus; paid training is provided.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are dedicated to creating a workplace free from discrimination and harassment based on race, color, gender, national origin, age, religion, sex, disability, or any other protected status. This commitment extends to all aspects of employment, including recruiting, hiring, placement, promotion, termination, layoff, and more. We uphold a harassment-free environment for everyone, including vendors, contractors, and other non-employees.