The Baton Rouge Clinic, AMC is seeking a detail-oriented Medical Collector to join our team. This role is essential in managing medical billing claims and ensuring accurate insurance collections, contributing directly to our mission of delivering high-quality healthcare services. 

Essential Duties and Responsibilities:

• Contact patients and guarantors by phone and mail regarding outstanding account balances, ensuring timely and professional follow-up.
• Work with attorneys and third-party collection agencies to monitor account status, resolve billing issues, and facilitate account resolution.
• Communicate with patients in a courteous, empathetic, and professional manner while confidently securing payment arrangements and resolving account concerns.
• Research and resolve account discrepancies by thinking critically and working independently to identify appropriate solutions.
• Maintain accurate documentation of collection activities and account updates in accordance with company policies and healthcare regulations.
• Collaborate with billing, customer service, and administrative teams to ensure efficient account management and exceptional patient service.
• Uphold patient confidentiality and comply with all applicable HIPAA guidelines and organizational policies.
• Strong verbal and written communication skills with the ability to remain professional in challenging situations.
• Excellent customer service and conflict resolution abilities.
• Self-motivated with strong problem-solving skills and the ability to work independently while contributing effectively to a team environment.
• Positive attitude, attention to detail, and commitment to delivering outstanding patient experiences while achieving collection goals.

No Remote Work  

Experience:

• Six months of Billing Office Experience preferred. 
• Strong knowledge of medical terminology and healthcare regulations.
• Familiarity with EPIC systems and medical collection processes is a plus.
• Ability to communicate effectively with patients and healthcare staff.  

Physical Requirements: 

• Ability to stand, walk, bend, and reach throughout the workday.
• Ability to lift up to 50 pounds, with or without reasonable accommodation.
• Ability to perform patient care activities and operate standard medical equipment.
• Ability to use computers and standard office equipment.