Handle customer calls and provide solutions to their questions and issues related to the service, offering friendly, clear, and efficient assistance.

Main Responsibilities

• Answer customer calls and resolve their questions. 
• Check and provide information about the available balance. 
• Provide support when the service experiences an issue while the customer is using it. 
• Guide customers on how to use and operate the service. 
• Identify the customer’s situation and provide a solution according to established procedures. 
• Record information from each call in the system. 
• Follow up on or escalate cases that require additional assistance. 
• Maintain friendly, empathetic customer service focused on resolving the customer’s needs. 

What We Offer

• Competitive salary. 
• Legally required benefits. 
• Additional benefits beyond those required by law. 
• Paid training. 
• Opportunities for career growth. 
• Excellent work environment. 

Benefits

• Sick days 
• Company parking 
• Flexible schedules 
• Option for a permanent/indefinite contract 
• Employee referral program 
• Grocery/food vouchers 

Work Location: On-site / In-person employment

Requirements

• High school diploma completed. 
• Experience in customer service or a call center (preferred). 
• Strong Spanish verbal communication skills and good communication abilities. 
• Basic computer skills. 
• Service-oriented attitude and friendly manner. 
• Ability to resolve customer questions and situations. 
• Availability to work the established schedule.