CityTeam is a Christian non-profit dedicated to supporting communities by meeting immediate needs and enabling lasting solutions for those struggling with poverty, homelessness, and addiction substance abuse. Being part of CityTeam is not just a career but a calling. Whether we’re working on the frontlines in our ministries or working behind the scenes in Support Services, we feel privileged to use our education, experience, and gifts to love people and bring glory to God. 

The Program Manager for the Turning Point Program is a integral part of our team providing structure, accountability, stability, and hope for the men/women in the program. The Program Manager must be a Christ-centered individual who is able to lead men/women in their growing relationship with Christ and must be a student of the Bible who is active in a faith-based community. The Program Manager will coach and train Case Managers, Staff, Interns and Volunteers. The Program Manager will provide spiritual leadership, biblically based training, and coaching to all program subordinates. You will carry the caseload in the absence of the Case Manager. This includes but is not limited to intake screenings, supervision, counseling, discipleship, mentoring, administering appropriate disciplinary actions, and completing reports and paperwork. The Program Manager will oversee logistics and be responsible for the day-to-day operations of the programs. You will be the go-to person residents, volunteers and interns will turn to for any and all issues regarding the program. Our ideal candidate will be passionate about God’s transformational love, function well under pressure, and handle conflict and difficult situations with grace. In our ministry, no two days are ever the same, so we are looking for someone who can picot quickly and deal with surprises and unexpected twists in a Christ-like manner, being a living testimony to program participants.. 

The Program Manager is a full-time exempt position. Beyond salary, CityTeam offers a great benefit package, including but not limited to Medical, Dental, and Vision insurance, Paid Vacation, Paid Holidays, Paid Sick Leave, and Retirement Benefits. All of this is wrapped up in a Christian environment that values Teamwork, Accountability, Humility, Innovation, and Joy. 

ESSENTIAL FUNCTIONS

Ministry

1. Oversee spiritual mentor which includes recruiting and training spiritual mentors.
2. Manage residents group activity events including graduations.
3. Conduct phone screening and intake new applicants as needed. Oversee a team of Case Managers and volunteers to assist in developing action plans and strategies for the Programs.
4. Manage residents’ health and wellness services and drug testing of clients.
5. Manage program data collection, fee collection, and reporting.
6. Manage front desk staffing and protocol.
7. Recruit and coordinate teachers for resident classes.
8. Along with the Program Director, design and implement new activities and classes for residents.
9. Engage with partner organizations to recruit clients and expand services for residents.
10. Provide supervision and accountability for residents in all areas of the program, including general behavior, spiritual growth discipline, passes, job placements, training and evaluations.
11. Work with Support Services to ensure paperwork is completed in a timely manner.
12. Manage multiple projects, prioritize tasks and intelligently delegate.
13. Maintain an environment that is conducive to building trust and unity as well as high motivation and achievement. 
14. Advocate for CityTeam with those in your circles of influence.
15. Other duties and special projects as assigned.

PLEASE NOTE: To perform this job successfully, an individual must be able to perform each of the essential duties satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

• Stand or sit for prolonged amounts of time
• Walk, bend, twist, crawl & kneel
• Talk, hear, & smell
• Occasionally lift and move up to 40 pounds
• Finger and hand dexterity to feel, handle, and operate objects, tools or controls, and to reach with hands and arms
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and depth perception 
• Drive

Required Education and Experience

• AA or equivalent experience
• CCAPP certification; CADC-1 minimum
• Minimum 2-years’ experience working in field of addiction substance abuse and urban missions.
• Training or experience in theology, missions, or counseling
• Good interpersonal skills, with proven ability to communicate with people from diverse backgrounds.
• Proven skills in motivating people, setting goals, and commitment to getting the job done well.
• Good written communication skills, experience writing court reports and or assessments and computer literate with proficient with Microsoft Office Suite
• Valid  Driver’s License with a clean record
• Must have an intimate, personal relationship with Jesus Christ 
• Must be active in a local Christian body of believers or at least pursuing community with other Christ-followers
• Must have compatible theology on major issues of CityTeam's Statement of Faith
• Must be committed to serving God and the body of Christ

Preferred Education and Experience

• Bilingual language skills (English/Spanish/Vietnamese/Cambodian)
• Experience and specific course work in the area of chemical addiction substance abuse, codependency, crisis intervention, and family dynamics

Work Conditions

• This job operates in a professional office environment and residential apartment setting
• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines
• The exact hours will vary depending on program scheduling needs.
• Travel is primarily local during the business day.

Additional Eligibility Qualifications for CityTeam Ministries

Please note this job description is not designed to cover or contain a comprehensive listing of all possible duties, activities, or responsibilities. These requirements may change at any time.