Guest Experience & Retail Associate

The Guest Experience & Retail Associate serves as one of the first points of contact for visitors to our historic homes and store at Puuopelu, creating a welcoming, engaging, and memorable guest experience. This position is responsible for providing exceptional customer service, supporting retail operations, assisting with tour activities, and performing administrative and operational duties that contribute to the successful daily operations. The ideal candidate is friendly, professional, organized, and passionate about sharing the history, culture, and experiences associated with Parker Ranch.

Guest Services

· Welcome and assist guests as a first point of contact at Puuopelu. 

· Provide friendly, knowledgeable, and engaging customer service to visitors and guests. 

· Answer incoming phone calls and respond to general customer inquiries in a professional manner.

· Dispatch incoming calls to the appropriate team member, when applicable. 

· Provide accurate information regarding Parker Ranch, Puuopelu, Mana Hale, merchandise, tours, and other visitor experiences. 

· Foster a welcoming and positive environment that enhances the guest experience. 

· Assist with coordinating the flow of guests arriving for tours and special events.

Retail Operations

· Operate the Puuopelu gift store, including point-of-sale transactions, cash handling, and daily opening and closing procedures. 

· Maintain a clean, organized, and visually appealing retail environment. 

· Assist with merchandising, product displays, inventory organization, and restocking merchandise. 

· Support inventory management efforts and report stock concerns as needed. 

· Ensure merchandise is properly displayed and presented according to established standards.

Tour and Operations Support

· Support tour operations based at Puuopelu, assisting guests and tour staff as needed. 

· Help prepare guest areas and facilities for daily operations and scheduled activities. 

· Monitor guest areas to ensure cleanliness, safety, and readiness throughout the day. 

· Assist with special events, programs, and visitor experiences hosted at Puuopelu.

Administrative Support

· Provide administrative and operational support to Parker Ranch staff as needed. 

· Maintain accurate records and complete assigned reports and documentation. 

· Assist with clerical tasks, scheduling support, and other office duties as assigned. 

· Perform additional duties and responsibilities as assigned.