The Retail Merchandising & Team Associate plays a key role in supporting the daily operations of Heartland Outlet. This position assists the Team Supervisor, guides and oversees volunteers, and helps maintain an organized and welcoming retail environment. The role requires strong merchandising and organizational skills, the ability to lead by example, and a heart for serving customers and volunteers in alignment with HRM’s mission. 

• Support the Team Supervisor with daily operations and assigned responsibilities.
• Train, guide, and oversee volunteers to ensure tasks are completed effectively and efficiently.
• Assign daily tasks to volunteers and prepare work assignments and priorities for the following day.
• Receive, organize, price, and stock incoming merchandise.
• Maintain assigned sales floor areas, ensuring merchandise is organized, presentable, and properly stocked.
• Maintain a clean, organized, and efficient pricing area.
• Start up and shut down computers and other designated equipment as needed.
• Pack, unpack, and organize pallets to and from storage areas.
• Assist with cashiering and customer service duties as needed.
• Promote a safe, organized, and welcoming environment for volunteers, staff, and customers.

Heart Response Ministry is a dynamic organization. As it continues to evolve and advance its mission, duties and projects may be assigned and/or modified. 

Qualifications

• High School Diploma or equivalent. Required
• Experience in retail and merchandising - 3+ years. Preferred
• Experience building, leading and managing teams. Preferred

Core Competencies

• Spiritual & Mission Alignment: Personal commitment to HRM's mission with spiritual discernment and a heart for ministry service.  
• Interpersonal & Communication Excellence: Strong relationship-building skills with the ability to engage people from diverse backgrounds, personalities and leadership styles, collaborates effectively across departments, and demonstrates excellent written and verbal communication skills. 
• Organizational & Administrative Aptitude: Self motivated, highly organized and detail oriented, ability to manage multiple priorities in a fast-paced environment, and possesses strong analytical skills with ability to use operational data to make informed decisions.  
• Problem Solving & Leadership Acumen: Demonstrates initiative, proactive problem-solving skills, contributes to a unified team culture, and maintains a high level of confidentiality, integrity, and sound judgment.

Working Conditions & Physical Demands

• Schedule: Regular onsite work required; Includes evenings, 2 Saturdays/month and extended hours as required by the ministry.
• Physical Mobility: Ability to sit, stand, and walk for extended periods during events and routine operations.  
• Computer Use: Frequent use of standard computer systems, keyboard, and screen.  
• Lifting: Ability to lift and carry up to 30 pounds.   

Employment Notice: HEART Response Ministry is a Minnesota nonprofit organization exempt from contributing to Minnesota Unemployment Insurance. As a result, employees are not eligible for Minnesota unemployment benefits upon separation from employment.