Take the next steps to your professional success as Solerity is a recognized leader in providing Information Technology, Engineering Services, Program Management and Consulting Services to the U.S Federal Government and our Intel Community. We enable our clients to achieve their organizational initiatives through the application of high quality, innovative and cost-effective professional services, and solutions. Solerity needs your support to help us provide these solutions and continue our path as a recognized leader in providing resources for federal agencies and the Intel Community!
YOUR RESPONSIBILITIES:
As part of the Mission Management team candidate will be responsible for supporting customers who are integrating with Enterprise and IC Attribute and Authorization services. Mission Management support will be provided to:
· aid development teams in understanding how to integrate and resolve issues with REST Services.
· Support end users to resolve issues where their accesses are being granted or denied incorrectly.
The candidate will use JIRA for ticket management and will provide support in a variety of methods not limited to e-mail, chat, and phone. Ideal candidate is someone who is an analytical thinker that enjoys solving puzzles/problems.
· TS/SCI Clearance with polygraph
· Experience with or knowledge of:
o online and telephone customer support
o LDAP directories
o SQL and basic database querying abilities
o RESTful services
o Public Key Infrastructure (PKI )
o Ticket tracking systems (e.g. JIRA, Redmine)
· Able to:
o analyze system applications and perform troubleshooting.
o understand and communicate complex software systems.
o modify confluence pages and write technical documentation to support customers.
o Assist with educating/training customers on software capabilities.
o assist with understanding and defining customer needs.
work independently
BENEFITS YOU'LL ENJOY:
1. Medical, dental and vision coverage
2. Health Savings Accounts and Flexible Spending Accounts for healthcare and dependent care
3. Flexible work schedule to include onsite, hybrid or remote, as dictated by position
4. 401(k) and company-funded life insurance
5. Generous Paid Time Off (PTO)
6. Tuition and training assistance
7. Financial rewards for employee referrals.
8. Pet insurance
9. Employee discount program
EMPLOYMENT OPPORTUNITIES: Solerity is committed to the range of perspectives we bring to the marketplace by being an employer dedicated to hiring a highly qualified team of professionals, providing world class services and products aimed at exceeding our customer’s expectations. Solerity is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities. Solerity is a VEVRAA Federal Contractor.
APPLY TODAY!
JOB ID- 373