General Responsibilities

The Business Systems Administrator is responsible for the administration, configuration, and support of the organization’s core banking system, in branch processing solutions, and workflow automation platforms. This role ensures that critical operational systems run reliably and efficiently, enabling smooth daily operations across branches and back-office departments. The position partners with IT, operations, and vendors to resolve issues, implement enhancements, and optimize processes that improve service delivery and organizational performance.

Essential Duties

Core Banking System Administration

• Manage daily operations, configuration, and maintenance of the core banking platform
• Oversee system updates, patches, and vendor driven enhancements
• Maintain user access, permissions, and security controls
• Monitor system performance and troubleshoot operational issues
• Ensure data integrity and compliance with regulatory requirements

Workflow & Automation Platforms

• Administer workflow engines used for account opening, loan processing, exception handling, and other operational processes
• Design, configure, and optimize automated workflows to improve efficiency and reduce manual work
• Monitor routing, approvals, and system integrations to ensure smooth operations
• Collaborate with business units to identify process improvements and automation opportunities
• Maintain documentation and version control for workflow changes

User Support & Training

• Provide Tier 2 support for system issues escalated from operations or IT
• Train employees on system functionality, new features, and best practices
• Communicate system changes, outages, and updates to stakeholders

Security, Compliance & Risk Management

• Maintain strong access controls and audit trails across all platforms
• Support internal and external audits with system data and documentation
• Ensure systems comply with regulatory standards and internal policies
• Identify and mitigate operational risks related to system configuration or performance

Ancillary Duties

• Actively represents the Bank in public relations and other related community activities.
• Performs tasks which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual circumstances.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential job functions of this position, the employee is regularly required to sit, stand, talk, hear, walk, use hands and fingers, handle or feel objects, and reach with hands and arms. At times required to stoop, kneel, bend, crouch and lift up to 25 pounds. This position requires regular use of a computer.

Education/Training: 

• High school diploma or equivalent required. Additional technical training or coursework in information systems, workflow automation, or banking operations preferred.

Skill(s):

• Strong understanding of operational workflows and system administration
• Ability to troubleshoot complex system issues
• Excellent communication, documentation, and problem solving skills
• Proficiency with technology platforms, system configuration, and user support
• Ability to collaborate with IT, operations, and external vendors
• Knowledge of security controls, access management, and compliance standards

Experience:

• Experience administering core banking systems, financial operations software, or similar enterprise platforms
• Experience supporting workflow automation tools (BPM, LOS, account opening systems) preferred
• Familiarity with SQL, reporting tools, or data extraction helpful
• Prior experience in a financial institution or fintech environment preferred