Connect Platform Strategy & Growth

• Deliver on the P&L, product strategy, and go-to-market Plan for Residex’s Connect ecosystem, including: 

• Own the AI vision, roadmap, and business strategy for Residex Bridge (APIs), Pharmacy Connect, and the App Marketplace.

• Lead the App Marketplace from concept through launch — defining the commercial model, partner onboarding process, app review/certification standards, and go-to-market plan.

• Grow the Pharmacy Connect partner network, deepening integrations that improve medication management workflows (eMAR, MAR) for care providers and caregivers.

• Define API monetization and packaging strategy for Residex Bridge, working closely with Product and Engineering leadership on interoperability and platform extensibility.

• Build and manage relationships with third-party developers, ISVs, and technology partners who build on the Residex platform.

Revenue Cycle Management (RCM) Leadership

• Own the P&L, product strategy, and go-to-market plan for Residex's RCM offering.

• Drive improvements to billing, claims, and collections workflows that reduce days-to-payment and improve financial outcomes for care providers and operators.

• Ensure RCM capabilities remain aligned with evolving reimbursement, compliance, and regulatory requirements across senior living and skilled nursing (SNF) settings.

• Partner with Customer Success and Sales to drive RCM adoption, retention, and expansion across the existing customer base.

General Management & P&L Ownership

• Hold full P&L accountability for the Connect and RCM business lines, including revenue targets, cost management, and investment prioritization.

• Define and report on key performance indicators, including API/partner adoption, App Marketplace transaction volume and revenue, Pharmacy Connect network growth, and RCM revenue and retention.

• Partner cross-functionally with Product, Engineering, Sales, Marketing, and Customer Success to align execution with company-wide priorities.

• Present business performance, strategy, and investment recommendations to executive leadership on a regular cadence.

Team Leadership

• Build, mentor, and lead a high-performing team spanning product management, partnerships, and business operations.

• Establish a strong operating cadence and a culture of accountability, collaboration, and customer focus within the Connect and RCM organization.

 • 20+ years of experience in SaaS, health tech, or senior living technology, including at least 5 years in a general manager, P&L owner, or senior platform/product leadership role.

• Demonstrated experience building or scaling API, platform, or marketplace businesses (e.g., developer ecosystems, third-party app marketplaces, partner integration programs).

• Experience with Revenue Cycle Management, medical billing, or healthcare reimbursement is strongly preferred.

• Track record of launching new business lines or products from concept to scale.

• Strong commercial acumen, with experience developing pricing, packaging, and partner/revenue-share models.

• Excellent cross-functional leadership skills, with experience partnering closely with Engineering, Product, Sales, and Customer Success.

• Familiarity with EHR, eMAR, or other healthcare-adjacent software categories is a plus.

• Bachelor's degree required; MBA or equivalent experience preferred.

• Willingness to travel periodically for customer, partner, and industry engagements.