Hotel Associate Job Description
Position Title: Valet Attendant/Bell Person
Reports To: Assistant Front Office Manager/Front Office Manager
Below are the Core Responsibilities that make up the priority functions and most important responsibilities of this position. These Core Responsibilities are divided into two categories, Job Function and Professionalism and Style Expectations.
Following the Core Responsibilities is a Physical Requirements category that is also expected of all positions within StepStone Hospitality.
Each responsibility of this position is assigned a weight that indicates the percentage of the overall job it represents. For performance appraisal purposes, the Core Responsibilities (what the job is; the substance of the job) account for 90% of the overall appraisal score. The other 10% is based on the Professionalism and Style category (how the individual goes about doing the job).
Job Function
Weight
Job functions describe the substance and most important responsibilities of the job.
Totals 90%
1. Administration
· Escort incoming guests to rooms.
· Assist guests with luggage.
· Inspect guest room to ensure that it is in order, and that supplies are adequate.
· Explain features of room such as operation of radio, television, in-room movie system, etc.
· Offer information pertaining to available hotel services, points of interest, and entertainment attractions.
· Deliver messages and run errands.
· Transport guests in hotel van within property requirements.
· Maintain cleanliness of both interior and exterior of van.
· Maintain all mileage records on a daily basis.
· Report all trips to front desk; length of drive as well as length of time spent.
· Keep record of calls for service.
· Deliver packages, suitcases, and trunks.
· Set up sample rooms.
· Respond to and resolve guest requests, complaints, or questions in a courteous and timely manner.
70%
2. Support
· Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
· Ability to accurately report information.
· Ability to scrupulously follow all StepStone and hotel policies and procedures.
· Attend required meetings.
20%
Professionalism and Style Expectations
Weight
These are expected of every associate within StepStone Hospitality.
Totals 10%.
3. Personal Effectiveness
· Projects and assignments are completed thoroughly, professionally, and with care.
· Adjusts to high-pressure conditions and is open to change.
· Assumes responsibility for personal growth and development.
· Conducts him\herself (acts and dresses) professionally at all times; sets standards for all associates.
5%
4. Communication
· Understands and communicates the StepStone Culture and core values.
· Expresses ideas and conveys information clearly, effectively, and professionally.
· Actively listens to others.
· Conveys company information, decision, or problems to appropriate parties on a timely basis.
· Works to resolve disagreements and is respectful of peers and co-workers.
5%
Physical Requirements
5. These are required of every associate.
· Minimum lifting of 50 pounds.
· Pushing, bending, stooping, upward reaching, manual dexterity.
· Hearing, writing, typing.
· Minimum pulling of 50 pounds.
· Other duties may be assigned.
Additional responsibilities specific to you are:
· Must have a comprehensive knowledge of all hotel departments and functions.
· Must have a knowledge of applicable Federal, state, and local health, safety, and legal regulations.
· Must have a knowledge of mathematical and computer skills.
· High school education and relevant training and experience preferred.
· Ability to timely obtain any required licenses or certificates.
· CPR training required; first aid training preferred.
· Additional language ability preferred.
Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.
A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions. Each employee is expected to obey safety rules and to exercise caution in all work activities. Employees must comply with all occupational safety and health standards and regulations established by the Occupational Safety and Health Act and state and local regulations. Employees must immediately report any unsafe condition to the appropriate supervisor. Employees who violate safety standards, who cause hazardous or dangerous situations, or who fail to report or, where appropriate, remedy such situations; may be subject to disciplinary action, up to and including suspension and/or termination of employment.
The job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.
This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.
Employee Signature: __________________________________________________
Print Name: _________________________________________________________
Date: _____________________
Hotel Associate Job Description
Position Title: Valet Attendant/Bell Person
Reports To: Assistant Front Office Manager/Front Office Manager
Below are the Core Responsibilities that make up the priority functions and most important responsibilities of this position. These Core Responsibilities are divided into two categories, Job Function and Professionalism and Style Expectations.
Following the Core Responsibilities is a Physical Requirements category that is also expected of all positions within StepStone Hospitality.
Each responsibility of this position is assigned a weight that indicates the percentage of the overall job it represents. For performance appraisal purposes, the Core Responsibilities (what the job is; the substance of the job) account for 90% of the overall appraisal score. The other 10% is based on the Professionalism and Style category (how the individual goes about doing the job).
Job Function
Weight
Job functions describe the substance and most important responsibilities of the job.
Totals 90%
1. Administration
· Escort incoming guests to rooms.
· Assist guests with luggage.
· Inspect guest room to ensure that it is in order, and that supplies are adequate.
· Explain features of room such as operation of radio, television, in-room movie system, etc.
· Offer information pertaining to available hotel services, points of interest, and entertainment attractions.
· Deliver messages and run errands.
· Transport guests in hotel van within property requirements.
· Maintain cleanliness of both interior and exterior of van.
· Maintain all mileage records on a daily basis.
· Report all trips to front desk; length of drive as well as length of time spent.
· Keep record of calls for service.
· Deliver packages, suitcases, and trunks.
· Set up sample rooms.
· Respond to and resolve guest requests, complaints, or questions in a courteous and timely manner.
70%
2. Support
· Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
· Ability to accurately report information.
· Ability to scrupulously follow all StepStone and hotel policies and procedures.
· Attend required meetings.
20%
Professionalism and Style Expectations
Weight
These are expected of every associate within StepStone Hospitality.
Totals 10%.
3. Personal Effectiveness
· Projects and assignments are completed thoroughly, professionally, and with care.
· Adjusts to high-pressure conditions and is open to change.
· Assumes responsibility for personal growth and development.
· Conducts him\herself (acts and dresses) professionally at all times; sets standards for all associates.
5%
4. Communication
· Understands and communicates the StepStone Culture and core values.
· Expresses ideas and conveys information clearly, effectively, and professionally.
· Actively listens to others.
· Conveys company information, decision, or problems to appropriate parties on a timely basis.
· Works to resolve disagreements and is respectful of peers and co-workers.
5%
Physical Requirements
5. These are required of every associate.
· Minimum lifting of 50 pounds.
· Pushing, bending, stooping, upward reaching, manual dexterity.
· Hearing, writing, typing.
· Minimum pulling of 50 pounds.
· Other duties may be assigned.
Additional responsibilities specific to you are:
· Must have a comprehensive knowledge of all hotel departments and functions.
· Must have a knowledge of applicable Federal, state, and local health, safety, and legal regulations.
· Must have a knowledge of mathematical and computer skills.
· High school education and relevant training and experience preferred.
· Ability to timely obtain any required licenses or certificates.
· CPR training required; first aid training preferred.
· Additional language ability preferred.
Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.
A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions. Each employee is expected to obey safety rules and to exercise caution in all work activities. Employees must comply with all occupational safety and health standards and regulations established by the Occupational Safety and Health Act and state and local regulations. Employees must immediately report any unsafe condition to the appropriate supervisor. Employees who violate safety standards, who cause hazardous or dangerous situations, or who fail to report or, where appropriate, remedy such situations; may be subject to disciplinary action, up to and including suspension and/or termination of employment.
The job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.
This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.
Employee Signature: __________________________________________________
Print Name: _________________________________________________________
Date: _____________________