Client Associate (Wealth Management)

Location: Charlotte, North Carolina (In-office, Mon-Fri)
Pay Range: $75,000-$100,000 + Discretionary Annual Bonus Eligibility
(*Base salary is commensurate with experience.)

Type: Full-Time, In Person

Hiring Firm: YellowWood Wealth Solutions

Reporting To: Managing Director

Join Our Team at YellowWood Wealth Solutions - YellowWood Wealth Solutions is an independent, fiduciary wealth management firm founded in 2018 after its leaders stepped away from a large Wall Street platform to build a client-first practice rooted in thoughtful planning, personalized advice, and genuine relationships. The team brings more than 60 years of combined experience and emphasizes collaboration, continuous learning, and a culture where each team member has a voice in improving the client experience. Guided by the belief that clients deserve more than a one-size-fits-all path, YellowWood helps individuals and families navigate important financial decisions with care, discipline, and a deep commitment to putting clients’ best interests first.

Position Overview - YellowWood is seeking a Senior Client Service Associate to provide advanced client service, operational leadership, and advisor support for a high-performing wealth management team. This role serves as a senior resource for clients, advisors, custodians, and internal partners, helping ensure complex service needs, account activity, and client workflows are handled with accuracy, urgency, and professionalism.

You will take ownership of high-priority client requests, help manage risk through strong documentation and compliance awareness, and serve as a trusted partner to advisors in delivering a consistent, high-touch client experience. This position is well-suited for an experienced client service professional who is polished, detail-oriented, proactive, and comfortable working in a fast-paced wealth management environment. The ideal candidate does not need to be currently registered but should bring strong financial services experience, sound judgment, a service-first mindset, and the ability to anticipate client and advisor needs.

Your Role & Responsibilities

You will support client service, advisor support, and operational workflows, including but not limited to:

Client Service & Relationship Support

· Serve as a senior client service resource for complex inquiries, escalations, and high-priority service needs

· Support registered service activities within the scope of licensing, firm policy, and regulatory requirements

· Provide experienced, professional communication to clients across account activity, service requests, and relationship updates

· Anticipate client needs across households, recurring requests, life events, and advisor-directed priorities

· Partner with advisors to deliver a consistent, high-touch service model for high-net-worth and complex client relationships

· Help reinforce client confidence through accuracy, responsiveness, discretion, and strong follow-through

Account Maintenance & Operations

· Oversee complex account maintenance, money movement, transfers, distributions, account restrictions, beneficiary updates, and documentation workflows

· Review account forms, client instructions, custodian paperwork, and supporting documentation for accuracy, completeness, and compliance alignment

· Serve as an escalation point for processing issues, custodian delays, account discrepancies, and time-sensitive client service matters

· Coordinate resolution of complex operational items across advisors, custodians, compliance, trading, planning, and investment teams

· Monitor high-priority workflows through completion and ensure stakeholders are informed of status, risks, and next steps

· Identify recurring service or processing issues and recommend improvements to strengthen accuracy, efficiency, and risk controls

Advisor & Practice Support

· Act as a strategic service partner to advisors by managing complex priorities, client deliverables, and practice-level follow-through

· Prepare and quality-check advanced client meeting materials, reports, account documents, and post-meeting action items

· Help advisors maintain capacity by independently resolving advanced service matters and elevating only those requiring advisor input

· Provide guidance to junior or less-experienced client service team members on workflows, documentation standards, and service expectations

· Support client transitions, new advisor onboarding, book integrations, and practice-wide operational initiatives

· Contribute to a scalable service model by documenting procedures, improving workflows, and supporting consistent execution across the team

What We’re Looking For

Required Qualifications

· 4+ years of experience in wealth management, financial services, client service, advisor support, brokerage operations, private banking, or a related client-facing financial services environment

· Strong client service orientation with the ability to communicate professionally, build trust, and provide a high-touch experience to clients and internal partners

· Comfort working with account documentation, client requests, service follow-up, and operational details in a highly organized and accurate manner

· Working understanding of advisory, brokerage, custodial, or banking workflows, including account opening, transfers, money movement, distributions, beneficiary updates, and maintenance requests

· Demonstrated ability to support client relationships, multiple priorities, recurring service needs, and time-sensitive requests with professionalism and follow-through

· Advanced attention to detail when reviewing client documentation, account instructions, service requests, and system records

· Polished verbal and written communication skills with the confidence to interact with clients, advisors, custodians, and internal partners

· Proven ability to manage competing priorities, urgent requests, and sensitive client matters with sound judgment

· Proficiency with Microsoft Office, CRM systems, custodial platforms, digital document tools, and e-signature workflows

Preferred Qualifications

· Bachelor’s degree or equivalent professional experience in business, finance, economics, accounting or operations

· Experience supporting high-net-worth, ultra-high-net-worth, executive, business-owner, or multigenerational client relationships

· Prior responsibility for mentoring junior CSAs, reviewing team workflows, training new hires, or serving as a senior service resource

· Familiarity with custodial and CRM platforms

· Exposure to financial planning, portfolio reporting, or performance systems

· SIE, Series 7, Series 66, Series 63/65, insurance licensing preferred but not required

· Experience improving service models, documenting procedures, strengthening controls, or supporting advisor/team transition

Why Join YellowWood Wealth Solutions?

· Competitive base salary ($75,000-$100,000) with potential bonus opportunities 

• 401(k) match 
• PTO + Paid Holidays
• Health, dental and vision insurance reimbursement available for employees who purchase individual coverage through the ACA Marketplace
• On-the-job training and professional development
• A culture that values focus during the workday and balance after hours
• In-office culture (not a remote-first organization)
• Flexible work environment built on trust rather than micromanagement
• Unlimited/flexible vacation approach with advance notice for planning
• No strict dress code
• No rigid office hour requirements
• Team-building events 
• Strong emphasis on autonomy and hiring people who do not require micromanagement