This position will join the Dynamics 365 CRM practice, providing first level support to existing and new customers related to D365 support requests and inquiries.

Roles and Responsibilities/ Essential Functions:

•  Assist in configuration of Dynamics 365 for Sales, Customer Service, Field Service, Project Operations or Marketing.
•  Assist in the configuration of Model-Driven PowerApps and Canvas PowerApps.
•  Assist in workflow automation using Power Automate.
•  Assist in creation of PowerBI Reports.
•  Assist with first point of contact for new customer support tickets.
•  Open and resolve project and escalated incident management tickets for Dynamics 365 modules.
•  Open incident tickets with Microsoft, drive to customer resolution.
•  Communicate clearly with team members and customers on ticket status, outstanding tasks, key deliverables, and prioritization of work.
•  Follow team quality processes in support activities.
•  Delight clients by delivering Microsoft-based solutions that simplify their business processes.
•  Build lasting customer relationships based on exceptional customer service and support, best in class solution quality, and open and honest communication.
•  Engage in relevant user groups to build skillsets as well as the HBS brand in the marketplace.
•  Embrace new challenges in similar or parallel workstreams as needed.

How to qualify:

• 1+ years’ Customer Service experience 
• 2+ years as a power user of Dynamics 365 for Sales and Windows 10 or higher operating system 
• Pursuing a degree (Bachelors or Associates) in Business or IT related discipline. 
• Minimum 3.5 GPA 
• Maintain an outcome-focused mindset 
• Have strong prioritization skills 
• Always be a team player 
• Carry a professional attitude and respectful demeanor 

Why HBS?

Heartland Business Systems is one of THE LARGEST technology VARs or Value-Added Resellers in the Midwest. Anything that happens with computers – we do it! We PRIDE ourselves on our Core Values of: 

Performance – HBS is driven to achieve exceptional results in all aspects of our business. 

Respect – HBS Team Members demonstrate personal integrity and professionalism when dealing with all internal and external contacts. 

Innovation – HBS is passionate about serving our internal and external customers with innovative solutions to enhance their success. 

Development – HBS is committed to developing ourselves and each other in ways that support and improve the performance of ourselves and our business. 

Excellence – HBS takes great pride in all we do and strives for excellence always. 

What you can expect from HBS:

• Competitive Compensation Package (May include but not limited to: Bonus, Incentive, Commission, Fair Wage, Retirement Plans, Benefits with HSA Compatible Plans) 
• Growth Opportunities 
• Community Involvement  
• Personal Development 
• Employee and Family Celebrations 
• Green Initiatives 
• Personal Time Off 
• Work-life balance 
• Recognition and Awards 

Day in and day out, you will be part of a collaborative, innovative, and award-winning team that will make you a better professional. Choose HBS today! 

Heartland Business Systems is an Equal Opportunity Employer - Including Disabled and Veterans.