SUD Care Manager - $22.00 - $27.33 per hour to start. AWARE - Kalispell, MT - Full Time

If you are passionate about providing high-quality care to individuals in your community, we invite you to join our team at AWARE.

AWARE is looking for the right person to join the team as an SUD care manager.

The support we provide helps the adults, children, and families we serve become active and vital members of their community while focusing on personal growth. We are a compassionate and fully engaged team that is dedicated to providing the best possible care to our clients. Our strength lies in our culture of care, and we are looking for individuals who share our commitment to providing unconditional care to those in need.

We are committed to providing a supportive and inclusive work environment where all team members feel valued and respected. We offer competitive compensation and benefits packages, as well as opportunities for professional growth and development. If you are looking for a rewarding career, we encourage you to apply to join our team at AWARE.

Responsibilities:

• Manage an assigned caseload and meet established productivity, billing, and service expectations based on client needs, program requirements, and regional service structure. 
• Complete comprehensive assessments and ongoing reassessments to identify client strengths, needs, risks, barriers, and goals across behavioral health, medical, social, housing, employment, education, financial, legal, and community-integration domains. 
• Develop, implement, and regularly review individualized treatment and care plans in collaboration with clients and relevant supports, including measurable goals, interventions, responsible parties, and expected outcomes. 
• Provide ongoing care coordination and case management services to monitor client progress, address barriers, coordinate services, and ensure interventions remain appropriate to identified needs. 
• Coordinate treatment, referrals and linkage to community resources and providers, including behavioral health, medical, psychiatric, housing, employment, education, transportation, benefits, legal, and recovery-support services, healthcare providers, behavioral health professionals, agencies, natural supports, and other community resources.
• Collaborate with clients, families, treatment providers, schools, courts, probation/parole, social service agencies, and other community partners to support continuity of care and successful treatment and community outcomes. 
• Advocate with and on behalf of clients to assist with navigating systems, accessing resources, resolving barriers, and promoting client participation, self-determination, and recovery. 
• Monitor service delivery and client progress to ensure care plans remain appropriate, needs are addressed, and services are effectively coordinated. 
• Support continuity of care through treatment transitions, changes in level of care, discharge planning, and connection to ongoing community supports.
• Coordinate transitions of care, including admission, level-of-care changes, discharge planning, continuing-care planning, referrals, and follow-up to support continuity of services. 
• Maintain timely, accurate, and compliant documentation in the electronic health record and complete required agency, Medicaid, grant, contractual, and regulatory documentation. 
• Monitor service delivery and client outcomes to ensure services are consistent with individualized care plans, treatment recommendations, program requirements, and applicable regulations. 
• Participate in interdisciplinary treatment teams, staffing, supervision, treatment-plan reviews, quality-improvement activities, and regulatory compliance activities as required. 
• Maintain competency in safety procedures, crisis response, emergency protocols, client rights, and applicable program and clinical requirements. 
• Provide authorized transportation to clients using a company or personal vehicle when required by the position and service needs. 
• Model and promote healthy coping, communication, problem-solving, self-advocacy, and appropriate interpersonal skills within interactions with clients, families, and community partners.
• Maintain professional, ethical, and confidential conduct in accordance with HIPAA, 42 CFR Part 2, Montana law, and AWARE policies and procedures. 
• Provide safe, effective, and developmentally appropriate services using strength-based and evidence-informed practices, including responding appropriately to behavioral or safety emergencies. 
• Collaborate with clients, families, treatment teams, and community partners to communicate client needs, observations, progress, and recommendations and support coordinated care. 
• Complete required clinical, administrative, and electronic health record documentation accurately and within established timelines, including assessments, service notes, billing, referrals, reports, and other required records. 
• Maintain required training, certifications, and competencies and participate in supervision, staff meetings, team meetings, trainings, and other required organizational activities. 
• Manage assigned caseload, workload, travel, and productivity requirements to meet established program, service, billing, and client-care expectations. 
• Follow all applicable federal and state regulations and AWARE policies, procedures, and program requirements, and complete other duties consistent with the position as assigned.

Benefits - Health Insurance, FSA, HSA, 401k, Employee Assistance Program, Tuition Advancement, Professional Development.

Talents, skills, and abilities:

• Ability to assess and to respond to the needs clients. Requires a knowledge of case management and care management techniques, community resources, and knowledge of how to access services. Knowledge of a strength model perspective and an understanding of the family systems approach.
• Ability to synthesize available resources and approach strategies into an effective plan that appropriately addresses the challenges presented by each customer. Ability to develop relationships with a diverse group of people; good interpersonal skills; sense of humor; adaptable; good oral and written communication skills.
• Knowledge of substance use disorders, co-occurring disorders, recovery-oriented systems of care, ASAM criteria, levels of care, and community-based behavioral health resources.
• Knowledge and understanding of care coordination principles, targeted case management requirements, client advocacy practices, and recovery-focused service delivery.
• Knowledge of HIPAA, 42 CFR Part 2 confidentiality requirements, client rights regulations, and documentation standards.
• Strong communication, organization, advocacy, documentation, assessment, problem-solving, and interdisciplinary collaboration skills.
• Ability to maintain professional boundaries and manage confidential information appropriately.
• Proficiency with electronic health records and documentation systems
• Bachelor’s degree in a human services-related field preferred; or equivalent combination of education and experience.
• Minimum of two years’ experience working with individuals with behavioral health, mental health, and/or substance use disorders preferred.
• Must have, or be willing to obtain, a valid Montana Driver’s License. Must have an acceptable driving record; as well as an acceptable criminal and protective services background check.

We are proud to be an equal opportunity employer.