Position Summary:

The Medical Assistant II (MA II) performs all MA I duties and provides advanced clinical support, mentoring, workflow coordination, quality improvement, and regulatory support.  

Duties and Responsibilities:

1. Core Duties and Responsibilities

The MA II maintains competency in all MA I responsibilities, including:

• Prepare exam rooms and support efficient patient flow.
• Room patients, obtain vital signs, document histories and chief complaints, and prepare patients for visits.
• Perform EKGs, audiometry, immunizations, blood draws, specimen collection, and basic in-clinic testing as applicable.
• Assist RNs, NPs, PAs, and MDs with examinations, follow-up, referrals, and patient education as directed.
• Maintain accurate medical records, supplies, equipment, and required clinical logs.
• Maintain clean, organized clinical areas and support clinic operations as needed.

2. Additional MA II Roles and Expectations
The following responsibilities distinguish the MA II level from the MA I role:

• Serve as a clinical resource and mentor for Medical Assistants, including orientation, precepting, coaching, and competency validation.
• Support advanced clinical workflows, including difficult blood draws and specimen collection.
• Assist with clinic operations, patient flow, supply inventory, and equipment coordination.
• Support clinical workflow and standard operating procedure improvements.
• Participate in chart audits, quality improvement, and regulatory readiness, including Medi-Cal, HRSA, OSHA, infection prevention, and vaccine programs.
• Maintain required quality-control, temperature, and regulatory logs.
• Serve as shift lead and assist with interviews and onboarding as assigned.
• Collaborate with the interdisciplinary care team and perform clinical tasks within the Medical Assistant scope of practice and under appropriate orders and supervision.
• Demonstrate professionalism, accountability, teamwork, and excellent customer service.

3. MA II Delivery Pathway/Performance Expectations

• Works independently with minimal direction.
• Anticipates provider and clinical team needs.
• Demonstrates strong clinical, documentation, and communication skills.
• Manages time and priorities effectively.
• Identifies barriers, proposes solutions, and seeks guidance when needed.
• Promotes teamwork, professionalism, and excellent patient service.

Competencies:

• Minimum 2 years of Medical Assistant experience required.
• Pediatric medical assisting and phlebotomy experience and comfort level strongly preferred
• High school diploma or GED required.
• Current BLS certification required.
• Medical Assistant registration or certification preferred.
• California Certified Phlebotomy Technician I (CPT I) preferred, not required.
• Knowledge of medical terminology and ability to perform blood draws, EKGs, and audiometry.
• Familiarity with Electronic Health Records, Microsoft Office, and Google Docs.
• Ability to communicate effectively in English and prioritize competing tasks.
• Experience working with diverse and underserved populations.
• Community clinic or nonprofit experience and bilingual Spanish preferred.