The Mortgage Closer supports the closing process by preparing closing documents and disbursing funds for mortgage loan transactions. Will be the primary contact for loan officers to quickly identifying issues/concerns and works with loan originators/vendors in a timely manner. The individual receives limited supervision in the performance of duties and responsibilities. Work is evaluated based on accuracy, timeliness, and results.

Principal Duties and Responsibilities:

• Provides quality service to members and is responsible for an accurate and efficient closing process including preparing closing documents and funding figures for all mortgage loans.
• Orders all final closing support documents to provide verification for the application and verifies every document to ensure loan package is complete prior to funding.
• Accurately inputs loan data to applicable systems to generate compliant forms and documents that are necessary to close and fund mortgage loan transactions. Assures all applicable disclosure time requirements are met.
• Maintains a thorough knowledge of federal and state laws and regulations.
• Completes the funding figures following settlement procedures. 
• Assures checks and general ledger debits and credits balance to total loan disbursement amounts. 
• Transfers loan information between applicable systems. 
• Works closely with and communicates regularly with closing related vendors of title companies, realtors, Loan Officers, and members to schedule and coordinate closings. 
• Accurately prepares escrow instructions. 
• Assists real estate personnel with second mortgages and home equity loans when required. 
• Communicates with member directly for loan processing or closing documents needed and provides final closing instructions, documents, and loan figures.  
• After member closing, completing all necessary follow up to ensure documents are uploaded, and necessary forms and processes are completed to complete the loan file. 
• Train and educate new mortgage closers and other mortgage department staff.
• When training new mortgage closers - will review fees and closing docs for accuracy and applicable timelines are met.
• Maintain shared documentation that outlines processes related to job duties and responsibilities.
• Assist in problem solving with our mortgage team including LO’s, closers, processors, servicers, underwriting and supervisors with loans.
• Maintain MPF funding log and check for accuracy related to funding dates to ensure timely funding.
• Correspond with CFO to coordinate MPF DC commitments to sell to MPF. Deliver sold confirmation to accounting department and servicing.
• Create ULDD’s on MPF extra loans through Encompass. Modify Loan Presentments within the MPF website to fund our secondary market loans.
• Run UCD for cd compliance and successful pass on MPF extra & best effort loans.
• Work with accounting, LO, and underwriting to resolve errors or issues that arise with loans that are rejected in the selling process with MPF. 
• Communicate with MPF representative to clear any discrepancies to loan.
• Generate lock extensions or break locks for loans that don’t comply.
• Completing any Necessary monthly reporting.
• Balancing monthly Closing GL’s.
• Communicates closing changes and updates to lending team in a timely manner.
• Works on mortgage projects as requested by Mortgage Operations Manager and Vice President of Consumer Lending.
• Performs other lending duties as required. 

Work Relationships and Scope: Reports directly to the Mortgage Operations Manager. Will have regular contact with employees of the Lending Department.

Performance Dimensions:

• Must maintain the integrity of confidential business information and follow all guidelines on confidentiality.
• Provide outstanding services to co-workers & members.
• Possess the ability to attend to numerous details with frequent interruptions under the stress of maintaining courteous, effective, and timely relations with a variety of individuals and personalities.
• Promotes quality, accuracy, timeliness, reliability, and thoroughness of work performed.  
• Is punctual, flexible, reliable, and demonstrates a friendly and helpful attitude.
• Possess ability to gain the trust and respect of members, management, and employees. Also maintains a positive, professional, team-oriented working relationship with staff and outside vendors.
• Enhance job growth through continuing education, as required or necessary.

Knowledge, Skills and Abilities Required: 

Education/Experience:

• Completion of some real estate lending course work or post high school education is preferred.
• A minimum of 5 years of experience in a mortgage setting preferred.
• Advanced knowledge of all related functions & tasks at the loan closing, funding and booking level.
• Strong understanding of TRID regulations.
• Knowledge of Encompass LOS system preferred.

Skills and Abilities:

• Excellent communication skills and proven effectiveness in working with loan originators and loan applicants.
• Ability to work with a wide range of personalities in a courteous, effective, and efficient manner.  
• Ability to attend to numerous details, with frequent interruptions, under the stress of maintaining courteous, accurate and timely relations with a variety of individuals.
• Knowledge and ability to apply current financial service industry standards, laws, and regulations.
• Ability to present ideas, report facts and other information clearly and concisely. 
• Proficient knowledge of the Microsoft Suite (Outlook, Word, Excel, PowerPoint).
• Proficient operation of a variety of general office equipment such as a computer, software applications, typewriter, copier, calculator, telephone, copy machine, fax machine and other similar devices or programs related to the position.

Working Conditions:

Job Conditions/Work Location: The majority of work will be performed in a normal office environment. There will be some variation in work hours due to special projects, deadlines, education and other concerns. The noise level in the work environment is usually moderate. Will make periodic visits to branch locations.

Physical Requirements: Ability to sit and stand for extended periods of time, regularly access files (some standing, walking, climbing, bending, stooping, lifting up to 50 lbs and carrying of usually light materials.) Frequent mental and visual concentration required for computer usage.

Equipment Used: Various software programs, telephone, computer, copy machine, calculator, fax machine, and other office equipment.

Hazards: Only those present in a normal office setting; no known hazards. In the course of working with the public, the employee may, on a very limited basis, encounter abusive, aggressive or unpredictable threatening behavior. Must observe safety and security practices at all times.  

Acknowledgment: This job description describes the general nature and level of work performed by the employee assigned to this position. It does not state or imply that these are the only duties and responsibilities assigned to the job. The employee may be required to perform other job-related duties as requested by the President. All requirements are subject to change over time and to possible modifications to reasonably accommodate individuals with a disability.