Purpose

The Spa Coordinator is responsible for overseeing the day-to-day flow and operations of the spa while providing exceptional guest service and supporting Spa Technicians. This position ensures that guests receive a welcoming, comfortable, and seamless experience from arrival through departure while maintaining the cleanliness, organization, and efficiency of the spa.

Essential Functions

Guest Experience & Service

• Welcome and assist spa guests in a warm, professional, and attentive manner.
• Provide guests with appropriate lockers, towels, sandals, robes, and other amenities based on their service needs.
• Clearly explain spa procedures and assist guests with preparing for their scheduled services.
• Provide refreshments and other guest amenities as requested.
• Assist guests with questions, requests, and general spa needs throughout their visit.
• Schedule future appointments and recommend additional spa services when appropriate.
• Maintain a professional, welcoming, and relaxing atmosphere at all times.

Spa Operations & Technician Support

• Monitor guest flow throughout the spa and ensure guests are prepared and in the appropriate area for their scheduled services.
• Maintain clear and timely communication with Spa Technicians regarding guest arrivals, client flow, appointment changes, delays, and special requests.
• Assist Spa Technicians with treatment room preparation and ensure rooms are properly stocked and ready for each service.
• Refill professional products and supplies used by Spa Technicians as needed.
• Assist with ordering and/or picking up spa lunches, breakfasts, or other items as necessary.
• Communicate any operational concerns, guest issues, supply needs, or other relevant information to the Spa Manager/Supervisor.

Laundry & Room Preparation

• Collect soiled linens, including sheets, blankets, towels, robes, and other spa linens, and place them in the appropriate receptacles.
• Fold, organize, and store clean laundry as necessary.
• Change treatment room linens and prepare rooms before and after each service.
• Maintain adequate supplies in treatment rooms and guest areas.
• Assist Spa Technicians with room setup and turnover between appointments.

Cleaning, Sanitation & Safety

• Maintain clean, organized, and sanitary spa treatment rooms and common areas throughout the shift.
• Perform general cleaning duties in accordance with state board requirements and company sanitation standards.
• Ensure treatment rooms and spa areas are cleaned and properly sanitized before and after services.
• Keep all spa areas neat, orderly, and guest-ready at all times.
• Follow all established health, safety, sanitation, and infection-control procedures.

Daily Operations

• Complete all opening, closing, and daily operational procedures outlined on the current Daily Procedure Checklist.
• Monitor spa supplies and communicate inventory needs to the appropriate manager.
• Maintain clear communication with the Spa Manager/Supervisor regarding daily operations, guest concerns, staffing needs, schedule changes, and other relevant information.
• Follow all company policies, procedures, standards, and service expectations.
• Maintain confidentiality and professionalism when handling guest and employee information.
• Perform other duties as assigned.

Core Performance Expectations

• Exceptional Guest Service: Creates a warm, welcoming, and relaxing experience for every spa guest.
• Communication: Maintains clear, timely, and professional communication with guests, Spa Technicians, and management.
• Organization: Effectively manages multiple tasks while maintaining an organized and efficient spa environment.
• Teamwork: Supports Spa Technicians and other team members to ensure smooth daily operations.
• Attention to Detail: Consistently maintains high standards for cleanliness, sanitation, room preparation, and guest amenities.
• Professionalism: Represents the spa and company culture in a positive, polished, and professional manner.
• Dependability: Consistently completes assigned responsibilities, opening and closing procedures, and daily operational tasks.

Position Qualifications

• High school diploma or equivalent. 
• Excellent verbal and written communication skills. 
• Demonstrated knowledge and application of exceptional customer service techniques. 
• Strong interpersonal skills with the ability to interact professionally and positively with guests, technicians, and team members. 
• Ability to multitask, prioritize responsibilities, and work effectively in a fast-paced spa environment.