Employment Type: Full-Time | Exempt
Reports To: Chief Operations Officer 

Innovative Life Healthcare is seeking an experienced Clinical Services Manager (LCSW/LPC) to provide clinical leadership and oversight of behavioral health services within our Residential Program.

The Clinical Services Manager serves as a primary behavioral health resource for the organization and works collaboratively with program leadership, interdisciplinary teams, hospitals, psychiatrists, behavioral health providers, and community partners to ensure individuals receive high-quality, person-centered, trauma-informed clinical services.

This position is ideal for an experienced licensed behavioral health professional with strong clinical leadership skills and experience supporting individuals with intellectual and developmental disabilities (IDD) and/or serious mental illness (SMI).

Clinical Leadership & Oversight

• Provide clinical leadership and consultation to residential management teams.

• Review behavioral support plans, therapeutic interventions, crisis prevention strategies, and clinical recommendations.

• Collaborate with nursing, psychiatry, psychology, behavior specialists, and program leadership.

• Participate in interdisciplinary team meetings and complex case reviews.

• Monitor clinical outcomes and recommend opportunities for improvement.

• Review and approve clinical documentation submitted by consultants.

Therapeutic & Behavioral Health Services

• Review therapeutic programming for clinical appropriateness.

• Evaluate the implementation and effectiveness of behavioral interventions.

• Develop coping strategies, emotional regulation supports, and trauma-informed interventions.

• Translate clinical recommendations into practical strategies that residential staff can effectively implement.

• Provide clinical consultation to program leadership and Direct Support Professionals (DSPs).

• Assist teams with behavioral crises and recommend appropriate clinical referrals.

Hospital & Community Coordination

•  Train staff in trauma-informed care, crisis intervention, de-escalation, suicide prevention, and behavioral supports. 

• Coordinate psychiatric admissions, discharges, and transitions.

• Participate in hospital discharge planning.

• Communicate medication changes and discharge recommendations to appropriate team members.

• Develop collaborative relationships with community behavioral health providers.

Staff Training & Development

• Coach supervisors and evaluate staff competency related to behavioral health practices.

Quality Assurance & Compliance

• Support compliance with applicable DC DDS, DC DOH, NJ DDD, Medicaid, CARF, and HIPAA requirements.

• Maintain required clinical documentation.

• Participate in quality improvement activities, audits, and surveys.

• Promote evidence-based and person-centered clinical practices.

• Assist with clinical policy development and strategic planning.

Minimum Qualifications

• Master's degree in Social Work, Counseling, Clinical Mental Health Counseling, or a related field.

• Active, unrestricted District of Columbia license as an LCSW, LICSW, or LPC.

• Minimum of five (5) years of post-licensure clinical experience.

• Minimum three (3) years of experience supporting individuals with IDD and/or serious mental illness (SMI). 

• Strong knowledge of behavioral health assessment and intervention.

• Knowledge of trauma-informed care and positive behavioral supports.

• Understanding of IDD services and Medicaid-funded programs.

• Excellent communication, leadership, training, organizational, and problem-solving skills.

Preferred Qualifications

• Residential or Medicaid-funded behavioral health experience.

• Experience with DC DDS-funded services.

• Experience within human services operations.

• Experience collaborating with psychiatric hospitals.

• Behavioral health certifications.

• CARF experience.

Core Competencies

• Clinical Leadership

• Behavioral Health Expertise

• Crisis Management

• Trauma-Informed Practice

• Staff Development

• Interdisciplinary Collaboration

• Quality Improvement

• Ethical Decision-Making

• Communication & Relationship Management

• Problem-Solving

• Person-Centered Planning

Work Environment & Position Requirements

This position is primarily office-based with regular travel to residential homes, hospitals, program sites, and community locations. The Clinical Services Manager must be able to travel between program locations and may occasionally be required to participate in behavioral crisis response consistent with organizational policy. Some evening or weekend availability may be required for crisis response.

Company Benefits

• Competitive Salary

• Medical, Dental, and Vision Insurance

• Paid Time Off (PTO)

• Paid Holidays

• 401(k) Retirement Plan

• Leadership Development Opportunities

• Employee Assistance Program (EAP)

• Company Laptop and Mobile Device (if applicable)

Why Join Innovative Life Healthcare?

This position provides an opportunity to have a meaningful impact on the quality of behavioral health services delivered to individuals receiving residential supports. The Clinical Services Manager will play an important leadership role in strengthening clinical practices, supporting interdisciplinary teams, developing staff, and promoting person-centered, trauma-informed care throughout the organization. 

Innovative Life Healthcare is an Equal Opportunity Employer.