Job Title: Shelter Support Supervisor Job Status: Non-Exempt

Job Summary:

Shelter Support Supervisor is a shift supervisor that will supervise and provide leadership to a team that provides services designed to end clients’ homelessness. They will be responsible for fostering a work environment of dignity and respect.

Essential Functions:

Supervise Shelter Support Staff

• Foster a work environment of dignity and respect; oversee a solution-focused environment that is fair and consistent, with the intention to engage and retain clients; maintain a professional culture that promotes teamwork with empathy for clients.
• Ensure adequate staffing levels are maintained, approve time-off requests and approve timesheets; coordinate work assignments; mediate interpersonal conflicts.
• Ensure bed occupancy is fully utilized; foster continuous process improvement.
• On an on-going basis, review policies and procedures and recommend revisions to leadership; ensure policies are revised in a timely manner upon approval.
• Identify training gaps and make training recommendations to leadership; provide on the-job, task-specific training.

Provide leadership that contributes to client success:

• Meet regularly with Peers to share information, identify issues, and report concerns to ensure that performance and expectations align with CASS’ standards.
• Champion the programs operating at CASS and seek and suggest ways to improve processes and procedures.
• Mediate and resolve client complaints and grievances.
• Effectively disseminate updated resource and referral information to Shelter.
• With Program Manager, determine eligibility of clients to re-enter the Shelter under extenuating circumstances.

Provide guidance and direction to Shelter Support staff to assure data integrity and accurate reporting:

• Review client intake data for accuracy and completion.
• Review nightly bed occupancy and make recommendations for optimization.
• Hold staff accountable for reading and understanding the content of all adequate communications and for attending New Hire Orientation, trainings and other meetings.
• Address any quality assurance issues with staff, as directed by your leadership team.

Other Duties:

• Monitor radio transmissions and provide direction.
• Monitor facility regularly, report any health and safety hazards, work closely with the facilities department to review task completion and proper documentation.
• Perform duties of Shelter Support Staff when needed.
• Perform other duties as required.
• Evaluate and train incoming staff and Supervisors.
• Perform other duties as required.

Needed Competencies and Proficiencies:

• Commitment to a solution-focused work environment and the clear intention to retain clients whenever possible.
• Skilled at conflict resolution, time management, and organization.
• Professional appearance and demeanor; ability to set and maintain professional boundaries.
• Ability to be fair and decisive, ascertaining facts without bias.
• Ability to provide focused, clear-headed direction to staff when conflict and emergency situations arise.
• Excellent written and verbal communication skills; competent in inter-personal conflict resolution.

Work Environment:

This job primarily operates in both a public and office indoor environment however this role routinely uses standard office equipment such as computers, phones, photocopiers, fax machines.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee must frequently lift and/or move objects up to 10 pounds and occasionally lift and/or move objects up to 25 pounds unassisted. The employee must be able to self-transfer and move throughout the facilities, between buildings, and around campus at multiple sites. Close visual acuity to prepare and analyze reports and data.

Position Type and Expected Hours of Work:

This is a full-time position, with time allotted for unpaid meal breaks. As a 24/7 position this role requires working on holidays, regularly.

 Qualifications:

Required

• Minimum of 1 year relevant human services experience working with the underserved, impoverished and/or the homeless; or 1 experience in supervisory role.
• Intermediate to advanced skills in Word, Excel and Outlook.
• State of Arizona Level One Fingerprint Clearance Card or the ability to obtain one.
• CPR-First Aid certification within 90 days of employment.
• Naloxone (Narcan) training within 90 days of employment.
• Non-violent crisis de-escalation certification within 90 days of employment.

Preferred

• Bilingual in English and Spanish.
• Experience with Homeless Management Information System (HMIS);

CPR-First Aid certification is required for your position, and administering CPR and/or First Aid is a par of your job duties at work.

Naloxone (Narcan) training is required for your position, and administering Naloxone (Narcan) in an emergency situation is part of your job duties at work. Because Naloxone (Narcan) can rapidly reverse opioid overdose, is simple to administer, and has no negative unintended consequences when administered, it is an expectation and requirement of you to administer Naloxone (Narcan) in an emergency situation