Description
- Enter/Audit all Group Booking Recaps into Maestro
- Setup Billing Notes/Routing
- Verify Inventory/Pre-Block Suites if Needed.
- Set GDS/PMS Connect if Needed.
- Build/Create all iHotelier Group Booking Links
- Maintain online group booking inventory.
- Create customized links for Sales Managers to send to clients.
- Input All Rooming Lists for Groups
- Work with Group Rooms Manager on Rooming List Maintenance
- Modify/Cancel Reservations as needed.
- Pre-Assign Rooms/Suites as needed.
- Mark VIP’s
- Audit all Reservation Billing Notes/Routing
- Create/maintain Group Rosters to forward to GRM as needed.
- Daily Email Maintenance
- Address any reservation requests/modifications as requested.
- Back-up Hotel Reservations Inbox
- Maintain Outlook Filing system
- Daily/Weekly Monitoring of Group Room Block Inventory
- Run Maestro GRC Report
- Verify upcoming cut off dates and due in Rooming lists – working with the GRM
- Balance Inventory from Delphi to Maestro
- Weekly Group Resume Review
- Verify All VIPs are marked in Maestro.
- Confirm all billing details in Group Masters
- Update Billing Methods as needed.
- Verify Suites/Special Guest needs.
- Assist GRM with Post-group billing questions/track history of changes.
- Weekly Input of ALL Reservation information for Crew Rooms
- Balance/Monitor inventory for any contract Groups
Requirements
- Associate’s degree preferred.
- Three to five years of experience in a related role is preferred.
- Detail-oriented and professional.
- Exceptional communication skills.
- Extremely proficient with Microsoft Office Suite.
- Able to learn, Maestro & StaynTouch PMS & Delphi systems.
- Basic understanding of office equipment, clerical procedures and systems, such as recordkeeping and filing.
- Ability to work independently and reliably.
- Flexible and adaptable in various situations and when interacting with many different personalities.
- Ability to organize and prioritize tasks including delegation of tasks when appropriate.
- Knowledge of, or ability to quickly acquire, familiarity with the roles and functions of the assigned department, and any specifically applicable laws or guidelines.
- Prolonged periods sitting and/or standing at a desk and working on a computer.
- Must be able to lift 30 lbs. at times.
Successful candidates exhibit the core values of Teamwork, Respect, Integrity, and Passion while delivering our core purpose of serving and inspiring our communities by creating memorable experiences through integrity and teamwork.