We are seeking a professional and customer-focused Bell Captain to join our hospitality team. The ideal candidate will be responsible for overseeing the bell staff, ensuring exceptional guest service, and maintaining smooth operations at the hotel entrance, front drive, and concierge area. This role offers an exciting opportunity to be the face of our hotel by providing a warm welcome, efficient assistance, and a memorable experience for our guests.

Key Responsibilities

• Supervise and coordinate the activities of the bell staff to ensure prompt, courteous, and professional guest service.
• Greet guests upon arrival and departure, assist with luggage, and provide information about hotel amenities, local attractions, restaurants, and transportation options.
• Manage guest requests and resolve issues efficiently and professionally to ensure high levels of guest satisfaction.
• Maintain the cleanliness, organization, and professional appearance of the bell desk, hotel entrance, lobby entrance, and surrounding areas.
• Maintain a visible and welcoming presence at the hotel entrance and proactively assist guests with luggage, transportation, directions, and other requests.
• Assist with training, coaching, and development of bell staff to ensure hotel service standards are consistently maintained.
• Collaborate with the front desk, concierge, valet, housekeeping, and other departments to facilitate smooth check-in and check-out operations.
• Monitor and manage the daily operations of the bell service department, ensuring appropriate staffing and service coverage.
• Oversee hotel shuttle operations to ensure safe, timely, courteous, and professional transportation for guests.
• Coordinate shuttle schedules and communicate with the front desk and concierge regarding guest transportation needs.
• Ensure the hotel shuttle is clean, presentable, properly maintained, and ready for guest use.
• Assist guests with loading and unloading luggage and provide professional service throughout shuttle operations.
• Monitor shuttle activity and promptly report any maintenance, safety, or operational concerns.
• Maintain the hotel entrance and front drive in a clean, organized, safe, and welcoming condition at all times.
• Monitor traffic flow and vehicle activity in the front drive to ensure an orderly and safe arrival and departure experience.
• Coordinate with valet, front desk, concierge, and other departments to effectively manage guest arrivals, departures, luggage assistance, and vehicle access.
• Ensure luggage carts, bell equipment, signage, and other front-drive amenities are properly organized, clean, and readily available for guest use.
• Monitor the entrance and front drive for spills, debris, weather-related hazards, or other unsafe conditions and take immediate corrective action or notify the appropriate department.
• Maintain awareness of guest activity and hotel operations in the front-drive area and proactively address service needs.
• Follow all hotel policies, safety procedures, and guest-service standards.

Skills and Qualifications

• Proven experience in hospitality, guest services, bell services, or a similar role.
• Previous supervisory or leadership experience preferred.
• Excellent communication and interpersonal skills.
• Strong leadership, teamwork, and team-management abilities.
• Excellent customer-service and problem-solving skills.
• Ability to handle multiple tasks efficiently in a fast-paced environment.
• Knowledge of local attractions, transportation options, and hotel operations.
• Professional appearance and positive attitude.
• Ability to remain calm, courteous, and professional when handling challenging guest situations.
• Ability to stand, walk, and assist with luggage for extended periods.
• Valid driver's license and a clean driving record, if required for shuttle operations.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• High school diploma or equivalent; additional hospitality training is a plus