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Aftersales Administrator
Acworth, GA • Aftermarket Sales & Service
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Job Type
Full-time
Description

 Company 


Yanmar Compact Equipment North America Inc. (YCENA) designs, manufactures, and supports a complete range of compact equipment — including compact track loaders, mini excavators, wheel loaders, and construction equipment — for use in markets such as construction, landscaping, utility, land management, and agriculture. Products are sold primarily through a third-party independent dealer network across North America.


Overview

  

The Aftersales Administrator is responsible for answering phones, reviewing emails, input information into a case system, review case system for dealer submitted cases, and help the service team with follow ups. This position will work closely with the dealer networks and service teams. 


Responsibilities 

  • Answer Calls
  • Review, categorize emails
  • Input cases into the case management system
  • Review cases in the System for accuracy and follow ups
  • Follow up on active cases
  • Work directly with the service team
  • Direct inquiries to the proper responsible department
  • Case management
  • Call and email records
Requirements

     

Education/Formal Training

  •  2-year Technical Diploma or Associate’s Degree in related field
  • 3-5   years or more related experience or an equivalent combination of education, experience, and factory sponsored training in the heavy equipment construction environment.

Professional   Expertise/Skills

  •  3-5   years of experience and/or working knowledge of the operational characteristics of construction equipment and understanding of documentation.
  • 1-3 years’ experience in a customer facing environment
  • 1-3 years MS Office (word, excel, outlook).

Methodical  Expertise 

  • Knowledge of business operating systems preferred (Epicor ERP, TWS Warranty System)
  • Strong orientation towards quality, safety, and continuous improvement
  • Strong computer skills.

Personal Skills

  • Demonstrated problem solving skills.
  • Functions independently within context of day-to-day activities. 
  • Able to travel, up to 25% of the time
  • Able to travel internationally.
  • Able to work 40+ hours per week depending upon workload.

Social Skills  

  • Strong orientation towards quality, safety, and continuous improvement.
  • Excellent communication skills; both written and oral.
  • Able to gather and analyze relevant information and coordinate work with other team members. 
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