Supervisor: Nordic Director 

Department: Nordic  

Type: Fall-Spring, Varying Hours / Seasonal

Position Overview: Ensure Nordic facilities, programs, are clean, sell tickets, lesson packages, and teach lessons as needed.

Supervisory Responsibilities: None.

Essential Job Functions:

• Teach lessons and/or lead groups in snowshoe and cross-country skiing in light and dark settings.
• Assist guests and employees with sales and processing of Resort products, including but not limited to tickets, passes, rental equipment, and parking.
• Be familiar with Resort products, upcoming events, and sell lessons, lesson packages, parking, rentals, tickets, locker rentals, etc.
• Accurately process and keep cash count, credit card, gift card, and other transactions.
• Understand skill levels of skiing and lesson products.
• Assist school program coordinators with check in processes and work with Department Supervisors to place students in correct lesson class / programs.
• Communicate with supervisors and instructors about lesson specifics and any special requests.
• Answer multi-line phone and provide accurate information re: Resort offerings.
• Work with Supervisors to serve our employees and guests and create solutions.
• Maintain up to date and accurate lesson records and other information as needed.
• Promote safe skiing/riding for safety.
• Rent to and instruct guests re: operation of equipment.
• Provide an engaging customer experience through friendly and efficient service.
• Maintain a clean and safe working environment.
• Perform the job and get along with others.
• Work together with all departments to build a positive working environment. 
• Show up to work on time, consistent attendance, and dependable.
• Physically perform the essential job functions of this position 
• Other duties as assigned.

Environmental Factors:

• Face-to-face interactions with the general public and Resort staff.
• Exposure to cold temperatures and severe weather. 
• Continuous interaction with guests and Resort staff.
• Walking, bending, rotating, and standing, and skiing / snowshoeing / snowboarding constantly.
• Sitting or standing for extended periods of time.
• Repetitive use of hands, arms, shoulders, back, and legs constantly.
• Lifting to waist level of 40 lbs. infrequently, above shoulder lifting and / or carrying of up to 10 lbs. frequently.
• Sight and hearing of acceptable standards for Essential Job Functions.
• Frequent walking on uneven, steep, and slippery terrain with job site hazards.
• The working environment may be stressful when meeting staff and guest needs.

Benefits:

• Discounts for employee & some dependent passes, tickets, services, and retail.
• Discounted passes to other mountains.
• Access to free training.

The job description is intended to describe the general nature of the work being performed. It is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. It does not constitute an employment agreement between the employer and the employee and is subject to change as the needs of the employer and the requirements of the job change. 

Required Knowledge, Skills, and Abilities:

• Knowledge and experience with cash handling and data entry.
• Knowledge of POS system.
• Ability to relate in a positive manner to guests and co-workers.
• Advanced cross country and / or snowshoe abilities.
• Knowledge of Resort trails and be able to give directions to their locations.
• Excellent verbal and written communication skills.
• Excellent customer services skills. 
• Maintain and provide a clean and visually appealing work area. 
• Ability to relate in a positive manner to guests and co-workers.
• Ability and commitment to a schedule including evenings, weekends, and holidays.
• Ability to work well under pressure, problem solve and multitask.
• Thorough understanding of company policies and practices.
• Organized and attention to detail.
• Reliable transportation.

Education / Experience:

• Minimum one year prior teaching experience or successful completion of new instructor clinics. 
• One year cash handling, POS system, customer service or equivalency.
• One year computer, internet, and phone skills.
• Reliable transportation.
• Background check.