OPEN MINDS is the premier market intelligence and management consulting firm focused on serving consumers with chronic conditions and complex support needs including mental health, addictions, autism, intellectual/developmental disabilities, long-term support services, social services, children s services, juvenile justice, and corrections health care. OPEN MINDS mission is to provide organizations serving these consumers with the market and management knowledge needed to improve their organizational efficiency and effectiveness.

The Managing Director, Market Intelligence Services is responsible for the operation and performance of the OPEN MINDS Circle Market Intelligence service line and member of the company’s executive team.  This includes operational responsibility and production for the quality and usability of on-line content of the OPEN MINDS market intelligence product lines. 

The ideal candidate for this role has great writing and editing skills, experience managing content  production and production teams, managing web-based content, and a knowledge of the health and human service field. This executive consistently plans ahead, can manage a diverse team with multiple deadlines, and maintains structure throughout their work. This role combines the innovativeness of a creative team leader with the practical focus of an editor and production manager.

Responsibilities of the Managing Director, Market Intelligence Services, include:

• The full strategy, growth, P&L (profit and loss) performance, and operational delivery for OPEN MINDS market intelligence service lines, with the following Key Responsibilities:
  • Strategic Growth: Designs the long-term vision, go-to-market strategy, and expansion roadmap for the specific service line – including the design and development of editorial content plans.
  • Financial Accountability: Own the P&L, revenue targets, pricing models, and budget allocations for the division.
  • Operational Excellence: Responsible for operational delivery of quality, on-time market intelligence. Establish service delivery standards, key performance indicators (KPIs), and scalable processes to ensure high client satisfaction.
  • Cross-Functional Leadership: Partner with sales/marketing, technology and content advisors to align execution with enterprise objectives.
  • Talent Development: Mentor of high-performing teams
• Developing and maintaining relationships with key customers and sponsors – and participating in sales-related activities
• Managing the customer experience with the Market Intelligence Service – on-line, virtual, and in-person
• Maintaining contemporary knowledge of the health and human service field - and the interests of executives in OPEN MINDS target market segments
• Management of the General Manager, Market Intelligence & General Manager, Executive Education and their respective teams 

Position reports to: Chief Operating Officer

Direct reports:

• General Manager, Market Intelligence
• General Manager, Executive Education
• Editorial Production Manager

Performance metrics:

• OPEN MINDS Circle revenue
• OPEN MINDS Circle profitability
• OPEN MINDS Circle membership renewal rates
• OPEN MINDS Circle publication production on time and on budget

Responsibilities of Direct Reports

• The General Manager, Market Intelligence  and their team of 8 researchers and writers is responsible for:
  • Creation of concise documents or presentations that allow senior leadership members to grasp complex issues. Such content may include monthly newsletter, weekly news service, multiple databases, long-form reports, weekly roundtable executive case study webinars, and multiple profiles for states, service provider organizations and specific innovative programs.
  • Management of the production cycle for market intelligence service lines including editorial planning, topic selection, content production, layout, editing, and publication.  Ensures publications are completed on time and within applicable budget constraints including editing of the pre-publication content on on-line platforms from various internal and external sources.
  • Review and editing of publications according to OPEN MINDS specifications for style, tone, and length, while ensuring correct use of grammar, punctuation, and spelling. Assist writers with selecting and finalizing artwork, photography, and text for reproduction.
  • Research and implementation of new editorial decisions concerning the content of publications for the company and clients based on topic, project, or campaign.
  • Facilitation of collaborative teamwork among content creators including editorial, marketing, and product teams to ensure a unified and consistent brand message.
• The General Manager, Executive Education and their two team members is responsible for:
  • Planning, marketing, management, and profitability of educational events, including project management to ensure all events deliverables are executed on time.
  • Manages the contracting of event logistical planning including site locations, hotel/meeting venue contracting, contracting with other vendors, and staff management plans (including, but not limited to, catering services, A/V services, decorating services, and exhibitor services). 
  • Manages the educational content of events – topics, recruitment of faculty and speakers, curriculum, and presentations.
  • Oversees the development and execution of marketing strategies and plans including media and advertising tactics focused on the provider executives attending the event.  Leads the development the company's education web sites and uses SEO best practices to drive organic traffic to the education event web sites.
  • Analyzes the education business unit metrics (like types of registrants, attendance rates, session reviews, and more) and report on the effectiveness of the company s education service lines to drive future event concepts and propose optimizations for future events

Skills, experience, and education required of the Managing Director, Market Intelligence Services include:

1. At least 5 years experience of background working in the health and human services field is required, along with 5 years of managerial experience.
2. Strong research skills, with the ability to conduct independent research, analyze findings, and produce reports with relevant information for OPEN MINDS subscribers.
3. The ability to understand and interpret challenging health care policy, technology, and data in a fast-paced environment is required. Experience writing thought leader pieces preferred.
4. Strong organizational and administrative skills, including the ability to track multiple tasks and multiple projects concurrently in a fast-paced environment.
5. Experience with publishing health and/or business content at a large-scale web site
6. Experience editing content, and ability to provide detailed feedback on a wide range of topics while proofing documents for grammatical accuracy and correct layout
7. An understanding of analytics and experience incorporating learnings into future content production.
8. Excellent project management; organizational, communication, and analytical thinking skills.
9. Strong attention to detail with an analytical mind and outstanding problem-solving skills.
10. Self-starter who thrives in a fast-paced, agile team-oriented environment someone who embraces and leads through change and ambiguity
11. A curious, collaborative, open-minded individual
12. Demonstrated proficiency with and working knowledge of computer applications including, but not limited to, word processing, electronic data transfer programs, e-mail, databases, spreadsheets, and PowerPoint. Experience with Sharepoint & Microsoft 365 preferred.
13. Bachelor's degree; or equivalent experience
14. Experience working with a C-Level executive is preferred.
15. Ability to lift 35 pounds.
16. Visual acuity to perform activities such as preparing and analyzing data, viewing a computer terminal, and extensive reading.
17. Ability to travel unattended on an as needed basis.
18. Ability to use personal credit card for occasional purchases on behalf of the organization, which will be reimbursed.