About Pacific Specialty Insurance Company (PSIC) 

At Pacific Specialty Insurance Company (PSIC), we approach things a bit differently and have for over 27 years. We warmly welcome each new employee to our organization by emphasizing a culture of appreciation and respect, while providing the much-needed flexibility in their day. We understand this is paramount in today’s workforce.  Our Core values of Family, Home, Trust and Profitability are what drives our daily decisions. We strive to foster a culture where all employees feel a sense of belonging and are encouraged to come up with ideas to help us improve as an organization. We provide the tools to help you succeed. Pacific Specialty Insurance Company is a large regional carrier in California, but consistently writes business in 4 other states as well.  

 Job Summary:

As a Claims Support Specialist, you will be an integral part of a dynamic Claims organization which aims to provide a terrific Claims experience to help our customers! This means answering questions, routing calls, helping to assign files and assignments and finding the answers! In addition, you’ll assist with mail and help our customers get paid for their claims and move forward with their lives after a car accident, vehicle theft, roof leaks at their house, etc. You will also handle low complexity Claim files on occasion. In addition, you’ll be asked to help plan fun events for the office, order supplies, help with making travel arrangements and other things to help support our customers, claim adjusters and leaders. This position is dynamic, requiring flexibility and the ability to multi-task to provide multi-faceted assistance to the claim’s organization.

  Candidates must be able to work in-office 3 days per week 

  Duties and Responsibilities :

• Manage/Process Incoming Mail and Phone Calls (75%).
• Perform Claim Intake and Loss Assignment Process, which includes, but is not limited to (10%):
• Setting up a new claim record in the claims system.
• Cross reference any duplicate filings and coordinate with Claims Representative in relation to closing the previous filing.
• Post payback/adjustments from Subro/Salvage (10%).
• Handle low complexity claims (5%)
• Support Claims Team when directed by Claims Management (i.e. other duties as assigned)

The Ideal Candidate will have the following: 

• High School Diploma
• Significant prior applicable work experience required
• Some college / college degree preferred
• Bilingual, especially Spanish is helpful, but not required
• Friendly, positive and professional demeanor
• Ability to make timely and accurate decisions
• Proficient written and verbal communication skills
• Comfortable working in a fast-paced team-oriented environment with limited oversight

Our Benefits - Protection is the name of the game in the insurance industry, and we believe in benefit plans that offer protection to our employees for medical, dental, vision, life, disability, and retirement plans. Our 401k plan and company match are second to none. The company will make a matching contribution equal to 60% of your qualified salary deferral contribution! 

Competitive Compensation – Salaries will be established commensurate with experience. This is a non-exempt hourly position.

All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state, or local laws.  Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. 

Pacific Specialty will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please give us a call. 

Pacific Specialty Insurance Company is a member of the McGraw Group of Affiliated Companies. Pacific Specialty Insurance Company is an equal opportunity employer.