Position Summary

The Customer Service & Material Specialist is responsible for providing exceptional customer service while assisting customers with product selection, project quotes, sales transactions, material orders, deliveries, inventory management, and yard operations. This position works closely with customers, vendors, drivers, and other team members to ensure orders are accurate, materials are properly handled and delivered, and daily operations run efficiently and safely.

The position requires strong attention to detail, product knowledge, communication skills, dependability, and the ability to safely handle and transport building materials. The employee must be able to work effectively in both a customer-facing sales environment and an outdoor lumberyard setting.

This is a full-time position located in Kansas, Il.

Performance Expectations

Successful employees in this position are expected to consistently demonstrate:

• Exceptional customer service
• Accuracy and attention to detail
• Product and industry knowledge
• Dependability and accountability
• Safe work practices
• Teamwork and communication
• Efficiency and organization
• Professionalism
• Commitment to meeting customer needs

Position Requirements

This position is a multi-functional role requiring the employee to successfully perform customer service, sales counter, order processing, material handling, yard, delivery coordination, and delivery driver responsibilities. Employees are expected to work collaboratively across departments and assist wherever needed to ensure customers receive accurate products and exceptional service in a safe and timely manner.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.

• Individual must be able to lift and/or move up to 100 pounds
• Must be able to stand, walk, bend for the duration of each shift
• Ability to work in all weather conditions
• Full-time schedule includes a rotation of hours on Saturday’s (Store Hours: Monday - Friday 7:00am-5:00pm; Saturday 7:30am-Noon; Closed Sunday)