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Economic Mobility Concierge

Xiente | Philadelphia, PA

Empower Individuals. Build Careers. Strengthen Communities.

Are you passionate about helping people overcome barriers, achieve employment goals, and create pathways to long-term economic success? Xiente is seeking a dedicated Economic Mobility Concierge to serve as a trusted guide and advocate for individuals seeking workforce and career advancement opportunities.

In this rewarding role, you will work one-on-one with participants to assess needs, develop employment and training plans, connect individuals to community resources, and provide ongoing case management support. If you thrive in a mission-driven environment and enjoy making a meaningful impact in people's lives, we encourage you to apply.

What You'll Do

As an Economic Mobility Concierge, you will:

• Serve as the primary point of contact for participants throughout their workforce development journey.
• Conduct comprehensive assessments to identify employment goals, barriers, strengths, and support needs.
• Develop individualized service plans and career pathways to help participants achieve self-sufficiency.
• Provide ongoing case management, coaching, and follow-up services.
• Connect participants with employment opportunities, education, training programs, and supportive services.
• Maintain accurate and timely documentation within the Commonwealth Workforce Development System (CWDS).
• Monitor participant progress and ensure compliance with program requirements and funding regulations.
• Collaborate with employers, training providers, community partners, and internal staff to support participant success.
• Assist participants in accessing resources related to housing, transportation, childcare, financial stability, and other barriers to employment.
• Stay informed about workforce development trends, community resources, and regulatory updates affecting service delivery.

Why Join Xiente?

At Xiente, we believe economic mobility transforms lives. Our team is committed to empowering individuals and families through education, workforce development, and supportive services.

We Offer:

• Opportunity to make a direct impact in the community
• Collaborative and supportive team environment
• Professional growth and development opportunities
• Mission-driven work with meaningful outcomes
• Competitive compensation and benefits package

Qualifications

Required

• Associate's Degree required; Bachelor's Degree preferred in: 
  • Social Work
  • Human Services
  • Psychology
  • Counseling
  • Workforce Development
  • Public Administration
  • Education
  • Criminal Justice
  • Or a related field
• Minimum of 2 years of experience in workforce development, employment services, case management, human services, or a related field.
• Experience using the Commonwealth Workforce Development System (CWDS).
• Strong understanding of workforce development programs, participant engagement, and case management practices.
• Experience maintaining accurate records and documentation while managing multiple participant caseloads.
• Strong organizational, communication, and problem-solving skills.
• Proficiency in Microsoft Office Suite and case management databases.
• Ability to work independently, prioritize tasks, and thrive in a fast-paced environment.
• Commitment to serving diverse populations and individuals facing barriers to employment.

Preferred Qualifications

• Experience working within: 
  • WIOA (Workforce Innovation and Opportunity Act)
  • TANF
  • EARN
  • SNAP Employment & Training
  • Other workforce development programs
• Knowledge of employment barriers, supportive services, and economic mobility strategies.
• Experience with audits, compliance reviews, monitoring activities, and quality assurance.
• Bilingual abilities (English/Spanish preferred).

Required Background Clearances & Compliance

Candidates must be able to successfully obtain, pass, and maintain:

• Pennsylvania State Police Criminal History Clearance
• Pennsylvania Child Abuse History Clearance
• FBI Fingerprint-Based Criminal Background Check (if applicable)
• National Sex Offender Registry (NSOR) Clearance
• Agency, state, federal, and funding source background screening requirements
• Current health assessment/physical examination and immunization documentation, as required
• Ability to maintain all required clearances and compliance standards throughout employment

Ready to Make a Difference?

Join a team committed to helping individuals achieve meaningful employment, increased self-sufficiency, and long-term economic success. Apply today and become part of Xiente's mission to strengthen families and communities through opportunity.Job Type: Full-Time  Location: Philadelphia, PA  Schedule: Monday-Friday  Work Setting: In-PersonXiente is an Equal Opportunity Employer.