JOB SUMMARY

The Accounts Receivable Associate works as part of the Accounting team to support accurate customer account maintenance, payment processing, billing, collections, and resolution of account discrepancies. This position communicates regularly with customers and internal teams to research issues, maintain accurate account records, and support timely collection of outstanding balances. The ideal candidate is organized, detail-oriented, professional, and comfortable balancing multiple priorities in a fast-paced, team-oriented environment. 

ESSENTIAL RESPONSIBILITIES

• Record and apply customer payments accurately and timely from multiple sources, including checks, credit cards, ACH/wire transfers, and cash. 
• Review payment activity and customer accounts for accuracy; research and resolve unapplied payments, short pays, deductions, and other discrepancies. 
• Support customer billing processes, including invoices, statements, special billing requirements, refunds, and account adjustments as needed. 
• Research and resolve customer account and order issues, including billing discrepancies, validations, credits, taxes, freight, and other account-related adjustments. 
• Assist with new customer setup and ongoing account maintenance to ensure customer information and required documentation are complete and accurate. 
• Perform collection activities on past-due accounts in accordance with established procedures, including customer follow-up, payment-status requests, and account resolution. 
• Communicate professionally with customers and internal teams regarding past-due balances, disputes, credit concerns, invoice discrepancies, and other account issues. 
• Monitor customer payment trends, aging, past-due activity, and account risk; communicate concerns and escalate issues when appropriate. 
• Maintain clear and accurate collection notes, customer communications, and supporting documentation within company systems. 
• Assist with customer credit reviews, credit-limit maintenance, write-off recommendations, and accounts submitted for outside collection as assigned. 
• Work collaboratively with the AR team and Accounting Department to provide coverage, respond to email and Microsoft Teams requests, and support shared departmental responsibilities. 
• Perform additional duties and responsibilities as needed to support the Accounts Receivable team, Accounting Department, and overall business operations. 

QUALIFICATIONS & SKILLS

• Previous Accounts Receivable, collections, accounting, or related administrative experience preferred. 
• High school diploma or equivalent required; additional education in business or accounting is a plus. 
• Strong attention to detail with the ability to identify, research, and resolve account discrepancies. 
• Ability to follow established processes while using good judgment and problem-solving skills when issues arise. 
• Strong organizational and time-management skills with the ability to prioritize multiple responsibilities. 
• Strong written and verbal communication skills with the ability to communicate professionally and confidently with customers and coworkers. 
• Proficiency with Microsoft Outlook, Excel, and other business software; ability to learn company-specific accounting systems and processes. 
• Ability to maintain confidentiality and exercise appropriate discretion when handling customer and financial information. 
• Dependable, adaptable, and comfortable working in a collaborative environment with shared responsibilities.