JOB SUMMARY:

The Overnight Supervisor is responsible for overseeing all hotel operations during overnight hours, ensuring a safe, secure, and exceptional experience for guests while maintaining efficient property operations. This position serves as the primary Supervisor during the overnight shift and provides leadership and direction for Front Office, Security, and Engineering functions. The Overnight Supervisor is responsible for addressing guest concerns, responding to emergencies, maintaining building security, and coordinating after-hours maintenance activities.

The role requires strong leadership, sound judgment, and the ability to make independent decisions in a fast-paced hospitality environment.

Job Functions & Duties:

- Serve as Manager on Duty during overnight hours. 

- Oversee hotel operations to ensure guest satisfaction, safety, and compliance with company standards. 

- Conduct property walks and inspections to identify operational, safety, or maintenance concerns. 

- Monitor occupancy levels, arrivals, departures, and room availability. 

- Ensure completion of nightly reporting, audits, and property documentation. 

- Communicate significant overnight events to department leaders and executive management.

- Resolve guest concerns, complaints, and service recovery situations promptly and professionally. 

- Assist with guest check-in, check-out, room moves, and special requests as needed. 

- Ensure all overnight guest interactions reflect the hotel's service culture and brand standards. 

- Handle emergency guest situations with professionalism and urgency.

- Respond to security incidents including disturbances, accidents, theft, suspicious activity, or other emergencies.

- Conduct safety/security inspections and identify potential security risks throughout the property.

- Oversee Security, Engineering and Front Office operations and associates

- All other duties as assigned by hotel leadership

Experience & Education:

- High School Diploma or GED required. 

- Associate's degree or hospitality-related education preferred. 

- Minimum two years of hotel supervisory experience required. 

- Flexibility to work weekends, holidays and day shift when needed

- Experience with front office operations, security, engineering, or facilities management strongly preferred.