Position Summary

The Bartender is responsible for preparing and serving beverages to guests while providing excellent customer service in a friendly, welcoming environment. This role requires strong product knowledge, the ability to multitask, and adherence to safety and alcohol service regulations.

Principle Accountabilities

• Bartending               
• Greet guests warmly, take drink and food orders, and provide recommendations when requested.
• Prepare and serve beverages quickly, safely and consistently.
• Mix, garnish, and serve alcoholic and non-alcoholic drinks according to recipes and guest preferences.
• Maintain knowledge of menu offerings, specials, and promotions.
• Check identification to verify legal drinking age.
• Keep the bar area clean, organized, and fully stocked with liquor, beer, wine, mixers, garnishes, glassware, and supplies.
• Oversee inventory, organization, and ordering of bar supplies/stock.
• Maintain cleanliness standards, including sanitizing bar tools, surfaces, and equipment.
• Assist with opening and closing duties, including inventory management and restocking.
• Participate in continuous Food & Beverage trainings.

Customer Service

• Monitor guest consumption and behavior to ensure responsible alcohol service
• Work collaboratively with servers, kitchen staff, and other team members to ensure smooth service.
• Handle cash, credit card, and other payment transactions accurately.
• Listen to customer preferences and make recommendations when asked.
• Ability to handle complaints calmly and respectfully, aiming to resolve issues.
• Balance out bar charge at end of night.
• Create a friendly, inclusive environment.
• Manage multiple orders efficiently and in a timely manner.

Additional Responsibilities                                

• Model our values.
• Participate in facility meetings as needed.
• Achieve satisfactory performance in all performance evaluation areas.
• Keep current with job standards through in-service training, continuing education, personal and professional development.
• Continually seek opportunities for quality Improvement.
• Actively recognize and appropriately respond to customer needs.
• Other duties as assigned by supervisor.

Minimum education, certification and/or licensure

• Valid Waukesha County bartender license required. 
• Must be minimum age requirements to serve alcohol required. 
• Basic math skills to handle transactions and balance out bar transactions.

Experience

• Two years of experience in bartending preferred.
• Experience in hospitality preferred. 
• Knowledge of mixology, drink recipes, and proper pouring techniques.

Physical Requirements

• Sit, stand, bend, and push occasionally.
• Able to lift objects weighing up to 25 pounds occasionally. 
• Able to occasionally lift objects such as kegs, cases of beverages, and bar equipment weight up to 85 lbs.

Mental Requirements

• Strong customer service and interpersonal skills. 
• Ability to multitask in a busy environment. 
• Strong organizational skills.

Computer Knowledge

• Microsoft Office, Hospitality POS system(s).

Other Qualifications

• Ability to work evenings, weekends and holidays.