JOB SUMMARY

The Applications Analyst performs analytical work related to reporting, AR system functionality, and operational processes and procedures. Develops reporting structures and generates reports using proven knowledge of specialized reporting tools. Supports the data reporting needs of MedPro’s internal and external clients. Applies critical thinking to identify system solutions for changing/evolving business requirements. Supports database management and new client implementation. Responsible for working in conjunction with the Support Services Supervisor to produce needed materials.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Designs, maintains, tests and delivers various complex (standard and adhoc) reports via various application reporting tools.
• Elicits report requirements using interviews, technical manuals, and task/workflow analysis to create specifications for reports.
• Documents and maintains instructions and logic used for all written reports.
• Investigates AR system functionality to identify and recommend process improvement efficiencies to management.
• Connects with internal and external groups to evaluate needs for new and revised systems; identifies possible improvements and makes recommendations to support business needs.
• Assists in the startup, database maintenance, and processes of new MedPro customers; identifies process flaws and implements solutions. 
• Manages multiple projects of varying degrees of complexity within deadlines; creates and maintains detailed Project Plans.
• Coordinates the setup, implementation, and testing of new software programs and software upgrades.
• Assists Support Services Supervisor with ensuring production and deadlines of required reports are met.
• Assists Process Improvement Analyst(s) with projects and manages project production.
• Participates as an involved member of the MedPro and IT Reporting Group.
• May serve as functional leader of assigned projects.
• Assists with systems-related training as needed.
• May assist in client-based consulting engagements.
• Accurately follows written and verbal instructions.
• Other duties as assigned by management are accepted willingly and completed in a timely manner.

CORPORATE CULTURE RESPONSIBILITIES

• Follow established corporate and department-specific policies and procedures.
• Attend all corporate and department-specific required training.
• Uphold MCC’s Purpose, Values, and Vision.
• Abide by MCC’s Corporate Culture Responsibilities. 
• Perform other duties as may be assigned cheerfully and willingly.

EDUCATION/EXPERIENCE REQUIREMENTS

• Minimum education requires a high school diploma or equivalent. Bachelor’s degree preferred.

KNOWLEDGE, SKILLS AND ABILITIES

• Ability to prioritize and manage multiple projects simultaneously.
• Displays excellent customer services skills, strong interpersonal skills, close attention to detail, excellent verbal and written communication skills, and basic math skills. Good organizational skills and ability to adapt to frequent changes.
• Be a person of integrity and character, willing to embrace change and make a positive impact in the lives of patients and co-workers.
• Ability to work with staff members at all levels of the organization in a cooperative, team-oriented manner.
• Displays computer proficiency (i.e. PC Windows, MS Office) and ability to quickly learn new applications. Efficient with Microsoft applications, to include Excel and Word.  
• Proficient in use of English language both in written and verbal communication. 
• Must be able to communicate with individuals of varying socio-economic backgrounds.
• Possess strong critical thinking and analytical skills. 
• Ability to apply theory to practice. 
• Have intellectual capacity to learn all MedPro functions including advanced understanding of billing software and interpret various documentation sources. 
• Previous report development experience required.
• Business Objects and/or Crystal Reporting applications experience desired.
• Possess fundamental understanding of database structure including table joins, and SQL statements.
• Present a pleasant attitude towards others regardless of intensity of workload or time constraints. 

PHYSICAL REQUIREMENTS OF THE ESSENTIAL JOB FUNCTIONS

• Strength (Lift/Carry/Push/Pull): Sedentary (exerting up to 10 pounds of force occasionally)
• Standing/Walking: Occasionally; activity exists up to 1/3 of the time
• Keyboarding/Dexterity: Frequently; activity exists from ¾ of the time
• Ability to look at a computer screen for extended periods.
• Ability to perform constant repetitive hands and finger motions.
• Ability to maintain focus while working in close proximity to others.
• Talking (Must be able to effectively communicate verbally): Yes
• Seeing: Yes
• Hearing: Yes

EMOTIONAL REQUIREMENTS OF THE ESSENTIAL JOB FUNCTIONS

• Must exhibit stable work behaviors daily.
• Must possess adequate individual coping skills.
• Ability to remain calm and professional regardless of workload or time constraints.   
• Must be able to work under stress and remain calm and professional.    

WORK ENVIRONMENT

• Office environment
• Exposed to frequent and constant interruptions in daily functions/schedule.  
• May be required to work extended hours/modify work schedule to meet department needs.