Description
- Schedule loads while ensuring compliance with Federal, State, and location regulations.
- Dispatch drivers based on customer needs and HOS limitations.
- Build relationships with carriers by soliciting the capacity of trucks and freight, meeting cost/revenue expectations for each customer.
- Create loads, set appointments for broker freight, track and trace loads, and troubleshoot problems that may occur.
- Solicit new and existing customers for freight.
- Use Load Boards to find backhauls.
- Source carriers, negotiate rates, and sell freight to carriers.
- Track shipments and provide updates to the customers daily.
- Generate business leads.
- Participate in scheduling trucks each week.
- Additional duties as assigned.
- HS diploma or equivalent; Associate's or Bachelor's degree in Logistics, Business, Supply Chain, or a related field preferred.
- 1-2 years of experience in freight brokerage, transportation, dispatch, logistics coordination, or a related field preferred.
- Working knowledge of DOT regulations, Hours of Service (HOS), and transportation operations preferred. (Training provided)
- Strong communication, customer service, and relationship-building skills with the ability to work effectively with customers, carriers, and team members.
- Excellent organizational, problem-solving, and multitasking abilities with strong attention to detail.
- Proficient with Microsoft Office, Google Workspace, and transportation management systems.
- Positive, dependable, and adaptable with a strong sense of urgency, accountability, and a continuous improvement mindset.
- Willingness to participate in an evening and weekend on-call rotation.
- Committed to our mission, values, and delivering exceptional customer service.