Summary

The Portfolio Manager is responsible for managing all aspects of an assigned portfolio of transportation broker and/or carrier (i.e. commercial trucking) clients, ensuring these client relationships meet management standards. These standards include risk, profitability, factoring services, exceptional customer service and financial controls. Through interdepartmental coordination and Account Executives that report directly to the Portfolio Manager, this position is responsible for ensuring the clients receive competitive factoring services and exceptional customer service, thereby minimizing voluntary client terminations. The Portfolio Manager will coach and mentor Account Executives to develop relationships with clients and internal partners to proactively manage client accounts.

Responsibilities

• Provide courteous, timely and effective customer service to both internal and external customers.
• Monitor factored sales, disputes and reserves. Watch for unfavorable trends and take necessary action to mitigate risk and exposure.
• Negotiate difficult situations that escalate between PCG clients and Account Executives. Coordinate resolution of any problems with appropriate personnel.
• Manage Account Executive collection process to ensure proper coverage, contact, and follow-up is conducted to provide the collection effort expected by Division management.
• Manage Account Executive opportunities to proactively increase client limits when necessary. Review Scorecards and prepare Credit Presentations for accuracy to support client credit limit increases. Approve client credit limits within granted credit limit authority.
• Manage Account Executive return or application of unidentified, duplicate or non-factored payments to clients or debtors.
• Manage client contract amendments and cancellations.
• Manage assignment and movement of Account Executive client accounts.
• Manage coverage of client accounts in Account Executive absence.
• Develop and train Account Executives to follow standard and efficient practices to meet division KPI’s.
• Lead Account Executive round table meetings and communicate verbally with Accounts Executives on a regular basis.
• Participate in monthly Asset Quality meetings as required.
• Other duties that may be requested/assigned from time-to-time.

Skills/Experience/Education

• College degree or 5 years equivalent work experience in factoring, financial services, credit, collections, management, or other related business field. Bi-lingual is a plus.
• Adaptability – adapts to changes in the work environment positively. Exhibits flexibility and unbiased attitude, open to new ideas and deals effectively with pressure situations.
• Dependability – meets commitments, works independently, accepts accountability, stays focused under pressure, and meets attendance requirements.
• Initiative – tackles problems and takes independent action, seeks out new responsibilities, acts on opportunities, generates new ideas, practices self-development and seeks learning opportunities.
• Productivity – manages expected workload, takes on additional responsibilities as needed, manages priorities and deadlines, develops and follows work procedures and policies, manages time effectively, handles information flow.
• Quality – attentive to detail and accuracy, shows commitment to quality standards, makes continuous improvement, takes ownership in resolving quality problems/issues, recognizes and communicates quality problems/issues to management.
• Communication – speaks clearly and concisely in a positive, or negative, situation. Listens and gets clarification. Responds well to questions, ability to present numerical data effectively, ability to read and interpret written information.
• Teamwork – contributes to team projects, exchanges ideas and opinions, helps prevent and resolve conflict, works with other departments effectively, and develops positive working relationships.
• Knowledge of MS Office (Word, Excel, Outlook).
• Knowledge of Factorsoft is a plus.
• Excellent customer service skills.

Essential Mental & Physical Requirements

• Ability to travel if required to perform the essential job functions.
• Ability to work under stress and meet deadlines.
• Ability to read and interpret a document if required to perform the essential job functions
• Prolonged periods of sitting at a desk and working on a computer may be required.
• Ability to lift/move/carry approximately 15 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division any “undue hardship” then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.

This job description is intended to describe the general nature and level of work performed. It is not an exhaustive list of all responsibilities, duties, and skills required and may be revised as business needs evolve.

Gulf Coast Bank & Trust Company and its subsidiaries is committed to a diverse and inclusive workforce. We are committed to equal employment opportunities without regard to race, color, genetic information, religion, sex, affectional or sexual orientation, gender identity or expression, age, marital status, military and veteran status, physical and mental disability, and any other characteristic protected by applicable law. We believe in attracting, retaining, and promoting quality talent and recognize that our diversity is critical to the success of the company.