Position Summary:

This position is primarily responsible for supervising the daily operations of order fulfillment, ensuring products are accurately and efficiently picked, packed, and shipped to customers while maintaining safety, quality, and productivity. 

Reasonable Accommodations:

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodation may be made to help enable qualified individuals with disabilities to perform the essential functions. 

Essential Functions 

· Leading, training, coaching, and motivating a team of warehouse associates. Including daily tasks, monitoring performance and attendance. 

· Coordinating workflow of the picking, packing and shipping processes to ensure all orders are processed accurately and meet deadlines.

· Performing quality inspections on outgoing orders and products to ensure accuracy in count and labeling.

· Ensuring all team members follow established safety protocols, company policies, and government regulation.

· Identifying and implementing strategies for continuous improvement to optimize efficiency, reduce operating costs, and enhance customer satisfaction. 

· Maintaining a clean and safe working environment.

· Serving as a communication link between associates and management, preparing reports on key performance indicators, lost sales, errors, and production output.

· Assisting in the recruitment, hiring, and terminating process as needed.

· Reviewing associate performances and provide feedback and suggestions for improvement.

· Performs other duties as assigned.

Position Qualifications 

· Dependability and willingness to accommodate work schedule.

· Excellent communication skills.

· Strong organizational skills.

· Good customer service skills.

· Excellent problem-solving skills.

· Basic computer knowledge. 

· Eye for detail and accuracy.

· Flexible and multi-tasking abilities.

· Strong time management, organizational and prioritization skills.

· Actively listen, attend to, convey, and understand the comments and questions of others. 

· Accept responsibility and account for his/her actions. 

· Ability to resolve conflict with others in a professional manner.

· Goal oriented with the desire to perform to the best of his/her ability. 

· Adept problem solver and show the ability to think quickly.  

Skills and Abilities 

Education: Associate’s degree or equivalent work experience is required. Bachelor’s degree in logistics, supply chain, or related field is preferred. 

Experience: Two+ years of proven leadership or warehouse supervisory or similar management experience in warehouse, distribution, or manufacturing environment. 

Computer Skills: Must be proficient in Microsoft suite of products including Excel, Word, and Outlook, 

Other Skills: Strong organizational, problem-solving, and communication skills are essential. Proficiency in warehouse management systems and basic computer skills are required. 

Physical Demands

N (Not Applicable) Activity is not applicable to this position.

O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5+ hrs./day)

F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs./day)

C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs./day)

Stand   C 

Walk   C 

Sit   O 

Manually Manipulate   F 

Reach Outward   F 

Reach Above Shoulder F 

Climb   F 

Crawl   F 

Squat or Kneel   F 

Bend   F 

Grasp   F 

Speak   F