Summary:

The primary function of the Sales Support Representative is to assist and support the Company’s outside sales force by supplying quotes, pricing and stock, entering orders/reserves by working tickets and answering incoming phone calls.

Essential Duties and Responsibilities:

• Attend two mandatory, nationally hosted sales meetings per year (typically, in February & August). During these meetings, one Sales Support Representative rotates responsibility for working in the office.
• Assist at the national sales meeting line showings (standing and folding), handing out story of the lines, distributing reports and materials needed in the zone meetings during this time.
• Answering incoming calls from reps and transferred customers from Customer Service to assist with requests, such as orders, reserves, memos, price, stock, mill inquiries, claims, lookups, quotes, and more.
• Work ticket system submitted to department by processing memo orders, maintenance orders, file claims, perform mill checks, process CFA’s, check and approve pricing, image FR certificates, etc.
• Assist specialty customers assigned by manager to process orders and respond directly to their emails.
• Be familiarized with our selling products and the appropriate teams.
• Correspond with customers and OSRs who email directly.
• Make sample kits for sales reps as requested by OSR or management
• Process outside sales representative's memos in Customer Relationship Management system
• Assist other employees with special projects as needed.

Qualifications:

• High School education or equivalent
• Must work well with others
• Must be able to multitask
• Must be able to work in a noisy area independently
• Process knowledge of Word, Excel, and Microsoft Outlook
• Internet navigation
• Data entry and 10-key experience is helpful
• Must posessess strong typing skills
• Good communication skills –oral and written

Physical Requirements:

The essential functions of this position include, but are not limited to the following:

In terms of an 8-hour workday, this position requires:

• 6 hours sitting
• 2 hours standing

Activity: This following shows the actual time spent on each activity for this position.

• Bending/Twisting – Up to 2 hours
• Reaching – Up to 4 hours
• Lifting – Up to 2 hours
• Pushing/Pulling - 0 hours
• Speaking – 4 to 6 hours
• Writing – 2 to 4 hours
• Typing or CRT Inputting – 2 to 4 hours
• Filing – Up to 2 hours
• Climbing – Up to 2 hours
• Reading – 4 to 6 hours
• Driving – 4 to 6 hours

The following activities are essential in your job function.

• Hearing – 6 to 8 hours
• Seeing – 6 to 8 hours

Lifting is essential in your job function.

• Up to 40 lbs. – Up to 2 hours

Repetitive foot movement such as operating foot controls.

• Both feet – Walking between buildings

Your job requires you to use your hands for repetitive action.

• Simple Grasping – Up to 2 hours
• Firm Grasping – Up to 2 hours
• Fine Dexterity – Up to 2 hours

In your job, you may be around the following working conditions.

• Exposure to dust, fumes and/or gases – 2 to 4 hours
• Exposure to noise – 2 to 4 hours

The specific statements shown in each section of this description are not intended to be inclusive. They represent typical elements and criteria considered necessary to successfully perform the job.