The Fundraising Participant Specialist plays a critical role in supporting and growing St. Baldrick’s peer-to-peer fundraising efforts by cultivating strong, meaningful relationships with fundraising volunteers. In collaboration with their supervisor, the Specialist will develop and implement strategic engagement and stewardship plans designed to enhance the participant experience, increase retention, deepen engagement, and maximize fundraising outcomes. Serving as the primary point of contact, this role will provide proactive coaching, motivation, and resources to empower participants in their peer-to-peer fundraising journeys. The Specialist will respond to volunteer inquiries with professionalism and efficiency, resolving issues and anticipating needs. This role demands performance in a fast-paced environment where meeting deadlines is crucial. The Specialist must consistently demonstrate professionalism, enthusiasm, and a strong commitment to our mission.

To maximize funding available for life-saving childhood cancer research, employees must align with the Foundation’s plans and actively work with other departments and volunteers to elevate the St. Baldrick’s brand and achieve results while building and maintaining a healthy organization. Each staff member works to build trust among co-workers, departments, and among supporters, while creating a sense of urgency that drives action and engagement in the Foundation’s work.  

Responsibilities

• In partnership with their supervisor, develop and execute peer-to-peer fundraising strategies, including targeted outreach via email and phone, with special emphasis on top fundraisers and high-potential participants.
• Leverage the existing participant base to drive retention and revenue growth by equipping fundraisers with the tools and resources needed to expand their personal networks and increase donations, including peer recruitment strategies.
• Serve as a coach and primary support for all fundraising participants, providing guidance on registration, donation processing, campaign best practices, and peer-to-peer platform management; troubleshoot issues as they arise.
• Deliver high-touch concierge service to top fundraisers, helping to elevate their fundraising efforts, generate awareness, and fulfill their personal motivations for supporting the mission.
• Lead engagement and coaching efforts for individual virtual head-shaving participants and the Teams for St. Baldrick’s program; provide recognition and ongoing support to these participants as needed, including collateral and communications.
• Manage communications received from assigned email domains for the Foundation and respond to participant inquiries within two business days, unless otherwise approved by supervisor. 
• Track, analyze, and share participant registration and fundraising data to inform retention and recognition strategies; collaborate with colleagues to support participant stewardship and concierge services.
• In partnership with the communications team, develop content and draft email copy for monthly fundraising tips communication and manage data for email distribution. 
• Collaborate with team to develop and implement recognition and stewardship strategies for key peer-to-peer fundraising segments such as team captains, new participants (1–3 years), top fundraisers, and League of Legendary Heroes members. Tactics may include personal outreach, handwritten notes, in-person visits, and other forms of engagement.
• Identify and cultivate relationships with high-impact peer-to-peer participants, connecting them to relevant staff and opportunities across the organization; determine strategic outreach plans in partnership with supervisor.
• Other duties as assigned.

WE ARE LOOKING FOR A CANDIDATE WITH AT LEAST 1-2 YEARS OF CUSTOMER SERVICE EXPERIENCE. THE STARTING HIRING RANGE FOR THIS POSITION IS $22 TO $24.50 AN HOUR BASED ON EXPERIENCE. ST. BALDRICK'S FOUNDATION PROVIDES WORK/LIFE BALANCE, GENEROUS PAID HOLIDAYS, PTO, SICK TIME,MEDICAL, DENTAL, AND VISION BENEFIT PACKAGE. ALSO, A 401K AND RETIREMENT PLAN.

ONLY CANDIDATES SUBMITTING A RESUME WILL BE CONSIDERED FOR THE POSITION. THIS JOB IS LOCATED IN MONROVIA, CA AND THE EMPLOYEE WILL HAVE THE FLEXIBILITY TO WORK FROM HOME. IF YOU ARE OUT OF STATE, YOU MAY ALSO APPLY IF YOU HAVE EXPERIENCE WORKING FULLY REMOTE. Thank you!

Minimum Position Requirements

• Bachelor’s degree or professional equivalent preferred. 
• 2-3 years’ experience in volunteer management or customer service preferred.
• Fundraising and volunteer experience desired.
• Computer proficiency, including knowledge of Microsoft Office Suite.
• Work habits are characterized by maturity, professionalism, good judgment, diplomacy, and tact with a commitment to the foundation’s mission.
• Exceptional communications skills, both oral and written, are essential (including public speaking).
• Good interpersonal, organizational and time management skills.
• Ability to work independently and in a team environment to handle and prioritize multiple projects.
• Ability to work overtime may be required.
• Occasional travel may be required.

Additional Abilities Required

• Lifting ability: Light, under 25 lbs. on a regular basis.
• Ability to work at a desk on a computer and phone most of the day for periods of up to 2-4 hours at a time.