Description
Summary:
Their duties include troubleshooting and diagnosing computer hardware and software issues, setting up computers and assisting employees and customers with IT-related problems.
Essential Duties and Responsibilities:
- Installing and configuring hardware and software components to ensure usability.
- Troubleshooting hardware and software issues.
- Repairing or replacing damaged hardware.
- Installing and upgrading software to ensure security at the user level.
- Performing tests and evaluations of new software and hardware.
- Providing support to users and being the first point of contact for issues.
- Establishing good relationships with all departments and colleagues.
- Managing technical documentation.
Requirements
Education & Experience Requirements:
High school diploma or general education degree (GED), and at least two years related experience and training; or equivalent combination of education and experience.
Required Knowledge and Skills:
- Problem Solving
- Presenting Technical Information
- Process Improvement
- Software Maintenance
- Software testing
- Basic Networking Skills
- Cable Termination
- Vendor relationships