Job Description

Mailroom Administrative Assistant

Full-Time (In Office)

FLSA: Non-Exempt

This position is responsible for assisting in the operation of a department. An individual in this position will be expected

to perform additional job-related responsibilities and duties throughout the facility as assigned and/or necessary.

Essential Functions

An individual must be able to successfully perform the essential functions of this position with or without a reasonable

accommodation.

• Proficient with Google Suite applications including Gmail, Docs and Sheets.

• Communicate effectively in person or by using telecommunications with our clients and fellow co-

workers and generally enjoy working with a diverse clientele.

• Strong interpersonal, written and verbal communication skills required.

• Ability to multitask and work autonomously within established procedures and practices with limited.

supervision, set priorities, meet deadlines, work under pressure and adjust to change.

• Strong decision-making, organizational and problem-solving skills.

• In this role, you must be diligent and reliable.

• Attention to detail, good literacy skills and the ability to remain calm and productive when handling

urgent mail or postage mistakes are required.

• The ability to open and properly distribute several correspondences daily is required.

• The mailing and handling of several correspondences daily is required.

• You will be required to drive the company vehicle to pick up large quantities of mail from our P O

Boxes (located in Charlotte) and from our courier service.

• A Clean driving record is required and safe driving practices must be followed at all times while in the

possession of the company vehicle.

• Communicate well with fellow employees and be comfortable working as part of a team.

• Demonstrate excellent customer service skills and enjoy working with a diverse clientele.

• Demonstrate the ability to independently manage workload, set priorities, meet deadlines, work

under pressure and adapt to change.

• Demonstrate integrity and strong character.

Core Competencies

An individual must be proficient in each of the competencies listed below to successfully perform the responsibilities of

this position.

Personnel:

• Follows applicable laws and regulations for handling sensitive and confidential files and information.

• Reports any issues or concerns immediately to their direct supervisor or HR manager.

Training:

• Follows all training documents and schedules.

Judgment: Makes effective choices

• Uses policies, procedures, and/or guides to make good ethical choices.

• Uses data and facts to make day to day decisions and involves others as needed.

• Recognizes what might be a problem and informs those who can correct it.

Client centered: Serve the Client-

• Shows care and concern when serving our clients and their needs.

• Asks questions in order to understand their needs.

• Uses policies and information in order to exceed the Client’s expectations.

• Finds the right resources (people and/or tools) at the right time in order to resolve any requests.

Execution and Results: Get results

• Ensure work is done thoroughly and correctly focusing on top priority tasks which are established by

manager first.

• Makes a consistent effort to get results.

• Acts with a sense of urgency to ensure deadlines are met.

• Takes action to resolve problems so work can be completed in a timely manner.

Planning and Improvement: Plan for and improve work-

• Accepts responsibility and meets expectations for own work.

• Identifies steps needed in order to carry out work required.

Influence and Communicate:

• Listens to others and ask questions about what is needed.

• Communicates in a respectful and professional manner.

Ethics and Compliance:

• Follows all company policies and procedures.

• Shows integrity and ethical behavior in all work situations.

 Education and Training:

• High School Diploma.

• 2-5 years related experience; or equivalent combination of education and experience.

Adaptability:

• Adapts to changing work demands.

• Stays focused on own work when faced with challenges and/or difficulties.

• Stays open to and learns from feedback.

Physical Activities

The following physical activities are necessary to perform one or more of the essential functions of this position.

• Moves, lifts, carries supplies weighing less than 20 pounds without assistance.

• Creates documents, reports, etc. using a writing instrument or computer.

• Ability to enter and locate information on a computer.

• Visually verifies and/or reads information.

• Sits for an extended period of time.

• Must be physically present in the office as the needs of the business dictates.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by

persons assigned to this position. They are not intended to be an exhaustive list of all associated responsibilities,

skills, efforts, or working conditions. Cedar Management Group reserves the right to change, amend, add,

delete, and otherwise assign any and all duties, responsibilities, and position titles as it deems necessary to meet

the needs of the business. This job description does not create a written or expressed contract of employment.

I have read and understand the essential functions for this position and certify that I have the ability to perform the

essential functions of this position.