Position Summary:

To ensure a quality dining experience by managing dining room staff is well trained, knowledgeable about all menus and that all dining room employees are providing a high degree of hospitality and service, in accordance with HRA standards. This position reports to the Director of Hospitality and may be required to supervise other staff positions. 

Essential Functions:

• Design, plan, and implement standards, policies, and programs that positively impact the delivery of service to our residents 
• Solicit resident and employee feedback with regard to customer service standards and programming 
• Ensures smooth and timely opening of the dining room 
• Inspects side work to ensure completion and closes dining room 
• Ensures an adequate number of service employees each shift and ensures absences are covered as to not allow coverage holes 
• Assists service staff during mealtime as needed 
• Conducts required training sessions, weekly/monthly/quarterly 
• Make recommendation as to the hiring, firing, advancement and or promotion of staff. 
• Is knowledgeable of all menus and descriptions 
• Provides supervision for special functions 
• Performs Manager On Duty responsibilities when assigned 
• The ability to work in a safe and alert manner 
• The ability to take ownership for associate’s safety and the safety of the residents 
• Must disclose any medication that might impair associate’s ability to perform the job safely or competently 

Non-Essential Functions:

• Leads by example exhibiting the CORE Values through servant leadership 
• Encourages teamwork and promotes company philosophy 
• Attends required community meetings and participates Life Enrichment activities when able 
• Completes all required courses in adherence with HRA University  
• Is prompt and able to perform the required duties of the position on a regular, predictable basis 
• Becomes familiar and understands how to report a missing person using the Safe Return program or equivalent  
• All associates are responsible for maintaining a safe and secure environment for all community residents