Custom Health provides a comprehensive tech-enabled med management and managed care solution resulting in 98% medication adherence for our patients across the United States and Canada. Operations are powered by proprietary software which orchestrates fully automated owned and network pharmacies, ii) at-home medication management solutions, iii) real-time clinical oversight by 200+ pharmacist-lead clinicians and iv) the collection of real-time, real-world data and insights.

Reporting to the Data Entry Team Lead/Supervisor, the Pharmacy Assistant – Data Entry plays a vital role in the quality and safety of our medications. This position is responsible for entering prescriptions into the Kroll system, and maintenance of patient records.  

Key Responsibilities

• Be a key member of the Kroll data entry team, working within the scope of a Pharmacy Assistant to perform data entry and fill prescription and OTC products accurately
• Assist with data/medication changes, including filling in Kroll, adjudication (billing), and any necessary communication with team members  health care professionals and patients
• Follow up on faxes, emails, and voicemails in a timely manner and complete related tasks
• Answer telephone calls promptly and courteously
• Fax refill requests to prescribers proactively, ordering medications, and other tasks as assigned by the supervisor
• Provide an excellent level of customer service to all clients
• Other duties as assigned

Skills and Qualifications

• Experience with Kroll software is required
• Previous Pharmacy Experience required
• Adjudication and Billing Knowledge for ODB and third-part drug plans (knowledge of the ODB Formulary).
• Knowledge on Standards of Practice in Ontario pharmacy practice.
• Retail Experience an Asset
• Exceptional customer service skills with a talent for building customer loyalty
• Effective communication skills
• MS Office
• Effective organizational skills, ability to multitask
• Problem Solving Skills
• Strong attention to detail