BJM Group is a network of local accounting firms throughout Georgia and Florida. While the local firms under BJM may differ, we are one network and one team with a unified mission of profitable growth and outstanding client service. We provide top-notch accounting, tax, auditing, bookkeeping, and advisory services; and we are looking for an experienced Billing and Collections Specialist to join our team. Read the description below and apply today. To learn more about BJM Group, please visit www.bjmgroup.com.

Job Title: Office Administrator

Location: Remote

Classification: Part- Time/Hourly/Non-Exempt

Job Summary

The Billing and Collections Specialist is responsible for actively managing and reducing the firm’s outstanding accounts receivable portfolio, including preparing and issuing client invoices, posting payments, monitoring outstanding balances, and driving collection of past-due accounts — including aged, high-dollar, and disputed balances — through to resolution. This position works closely with the CEO, Accountants, Branch Managers, and Admins to ensure accurate billing, timely and assertive collections, and positive client relationships, and takes ownership of the firm’s formal escalation process (including certified demand letters and referral to outside legal counsel) for accounts that do not respond to standard collection efforts. This role is fully remote and does not report from a specific branch office, preserving objectivity when collecting from branch-managed accounts. The Specialist must be confident, firm, and professional when communicating with clients regarding significant overdue balances, including when escalating accounts toward legal action, and must be comfortable holding firm on payment terms rather than offering unauthorized concessions.

Duties and Responsibilities:

• Understand the company’s internal process of client invoicing. Ensure that clients are being billed by reviewing WIP with each branch admin weekly.
• Oversee the process of distributing client invoices accurately and timely.
• Maintain accurate billing records and client account information in our practice management software.
• Ensure that the posting of client payments to the appropriate accounts is being done daily.
• Monitor accounts receivable balances and identify past-due accounts.
• Conduct assertive, professional, and timely follow-up with clients regarding outstanding balances, using firm, unambiguous language consistent with firm policy.
• Make collection calls and send collection emails or correspondence as needed.
• Own and drive resolution of a high-dollar, aged accounts receivable portfolio, prioritizing past-due accounts by balance and risk.
• Escalate non-responsive or disputed accounts through the firm’s formal collections process, including certified demand letters and referral to outside legal counsel, in accordance with firm protocol.
• Provide regular (at minimum weekly) reporting to the CEO and Branch Manager on outstanding balances, collection activity, and aging trends.
• Recommend and help implement improvements to the firm’s collections policies and procedures to reduce future delinquency.
• Research and resolve billing discrepancies, payment issues, and account questions.
• Work with accountants and Branch Managers to resolve client billing concerns and obtain clarification on outstanding invoices.
• Process billing adjustments, credits, refunds, and other account changes as authorized.
• Reconcile client accounts and assist with maintaining accurate accounts receivable records.
• Review aging reports and provide updates regarding outstanding receivables.
• Maintain organized documentation of collection activities and client communications.
• Assist with monthly billing and other recurring billing processes.
• Identify potential billing or collection issues and communicate them to management promptly.
• Maintain confidentiality of client financial information and company records.
• Provide courteous and professional customer service when communicating with clients.
• Assist accountants and other staff members with billing-related questions and administrative needs.
• Utilize accounting, billing, client management, and other software applications as required.
• Perform various organizational or administrative tasks as requested by the Branch Manager or other office staff.
• Perform other relevant duties when needed and as assigned

Required Skills and Abilities:

• Excellent attention to detail and accuracy.
• Strong organizational and time management skills, with the ability to prioritize multiple tasks.
• Strong written and verbal communication skills.
• Professional, firm, and confident communication skills when dealing with clients regarding significant outstanding balances, including the ability to hold firm on payment terms without conceding to informal payment arrangements.
• Ability to handle confidential financial information with discretion.
• Minimum of 3–5 years of dedicated, hands-on collections experience, including collecting on large or complex past-due balances.
• Experience coordinating with outside legal counsel on collections escalations, demand letters, and legal referrals preferred.
• Strong problem-solving and analytical skills.
• Ability to work independently with minimal supervision.
• Ability to take direction from multiple team members.
• Proficiency with Microsoft Office Suite, particularly Excel and Outlook.
• Ability to learn and effectively use accounting, billing, and client management software.
• Strong follow-through and ability to meet deadlines.

Education and Experience:

• High School Diploma or equivalent required.
• A minimum of 5 years of dedicated collections and/or accounts receivable experience required, including demonstrated experience managing a portfolio with significant past-due balances.
• Previous experience working in a CPA/accounting firm, financial services company, or professional services environment strongly preferred.
• Experience with accounting software applications preferred.
• Experience with Thomson Reuters or similar accounting software is a plus but not required.
• Direct experience escalating delinquent accounts through formal legal channels (certified demand letters, collections attorneys, or similar) strongly preferred

Physical Requirements:

•  Prolonged periods sitting at a desk and working on a computer.
• Must be able to communicate effectively by telephone, email, and other electronic communication methods.
• Must be able to lift up to 15 pounds at times. 

BJM Group and BJM Employer Inc, is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.