JOB SUMMARY

The Revenue Cycle Associate will assist in various areas of the Revenue Cycle.

ESSENTIAL FUNCTIONS

• Assist patients with questions and payments both in person and on the phone.
• Post self-pay payments received through the mail or in person.
• Process credit card payments from individuals as well as insurance companies that are received in the Patient Accounts office.
• Handle correspondence with early out vendor.
• Pick up all mail from post office and hospital locations.
• Pick up all cash bags from clinic and hospital locations.
• Take deposits to bank.
• Process change orders for clinic and hospital locations.
• Balance personal cash boards daily.
• Balance petty cash box.
• Process payroll deductions in Cerner bi-weekly.
• Sort incoming mail and distribute to appropriate hospital department.
• Deposit all money received in patient accounts via check, cash, and credit card.
• Assist transaction analysts in finding missing remittance advices.
• Process patient financial services refund requests in collaboration with PFS and Accounting Staff.
• Train all clinic cash payment posting in Cerner Revenue Cycle.
• Train hospital staff in Cerner Revenue Cycle in order to be able to assist with patient questions concerning patient balances.
• Balance cash boards.
• Process refund requests weekly. Reconcile with accounting.
• Assist patients with questions relating to account balances, provide them with payment options.
• Assist the Director of Revenue Cycle in projects as assigned.
• Maintain regular and predictable attendance.
• Perform other essential duties as assigned.

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS

• High school diploma or equivalent.
• Minimum of a year Healthcare Revenue Cycle experience highly preferred.
• Must be team player.
• Must be self-motivated and have the ability to work within the established policies, procedures and practices prescribed by the hospital/clinic.
• Must be proficient in Microsoft Word, and Excel.

PHYSICAL/MENTAL REQUIREMENTS

• Must be able to sit and stand, intermittent 8 to 10 hours a day.
• Must be able to use standard office equipment, including the telephone and computer keyboard, fax machine, adding machine.
• Continuously works under pressure of near 100% accuracy while meeting inflexible deadlines.
• Continuously utilizes manual/bi-manual dexterity, near vision, speech, and hearing.
• Frequently stands, walks, sits and utilizes eye/hand coordination and color definition.
• Occasionally reaches above shoulder, regularly required to lift and/or carry up to 40 lbs.
• Occasionally walks on uneven surfaces.