Position Title: Quality Assistant (M.A.)

Department: Quality Department

Reports To: Director of Quality/IP

Exempt: Non-Exempt

Job Summary:

The Quality Assistant is responsible for the administrative tasks within the Quality Department with direction and support from the Director of Quality/IP. The Quality Assistant will assist with the document control process, organizing Quality projects, and managing the filing systems. 

Responsibilities

• Support department with document control
• Manage the department’s filing and organizational needs
• Assist with data entry of confidential materials.
• Assist with preparing for committee and council meetings
• Support the Quality Team in researching educational materials on quality assurance and quality improvement results. 
• Support the department with Survey Readiness and participate in survey when needed. 
• Attend all relevant committee and departmental meetings. 
• Serve as a positive, proactive voice for SSH’s Quality Team. 
• Perform other duties and responsibilities as requested with a professional and positive attitude, and team spirit.
• Other duties as assigned.

 Education, Training, Licenses, and Experience:

• GED required
• Medical Assistant License required
• Minimum of one year of hospital/healthcare experience preferred

Knowledge/Skills/Abilities Required:

• Maintains confidentiality of patients at all times
• Sensitivity to and willingness to interact with persons of various social, cultural, economic and educational backgrounds.
• Work independently, set priorities, and perform multiple tasks; embody strong problem solving and time management skills with ability to work on multiple projects at once. 
• Exhibit effective communication and interpersonal skills with the ability to interact with internal and external partners with diplomacy, tact, and discretion. 
• Good judgment, problem solving and decision-making skills.
• Demonstrated commitment to working collaboratively as well as possessing the skills to lead, influence, and motivate others. 
• Ability to work in a fast-paced, expanding organization. 
• Knowledgeable about program evaluation, quality assurance, and/or quality improvement processes, theories, and/or models.
• Knowledgeable about data collection, analysis, and reporting. 
• A strong team player who is also a self-starter with a desire to take on new challenges. 
• Have strong computer literacy; proficient in all Microsoft Office Suite with an emphasis in Excel and web/data management products

Physical Requirements:

• Use standard office equipment and access, input, and retrieve information from a computer. Use computer keyboard with manual and finger dexterity and wrist-finger speed sufficient to perform repetitive actions efficiently for extended periods of time.  
• Communicate effectively in person or via telephone in a manner which can be understood by those with whom the person is speaking, including a diverse population.  
• Frequent bending, squatting, kneeling, climbing with the use of a step stool and twisting. Lift and carry up to 20 pounds.
• Sit or stand for minimum periods of one hour at a time. Come and go from the work area repeatedly throughout the day.
• Give and follow verbal and written instructions with attention to detail and accuracy.  
• Perform complex mental functions and basic arithmetic functions; interpret complex laws, regulations, and policies; collect, interpret, and/or analyze complex data and information.

Supervisory Requirements: None