About SoftBank Robotics

SoftBank Robotics is a global leader in robotic automation, helping organizations transform operations through intelligent autonomous solutions. We enable businesses to improve productivity, operational efficiency, consistency, safety, and customer experience through the deployment of robotics and AI-driven technologies.

Our solutions support organizations in hospitality, healthcare, commercial real estate, education, transportation, manufacturing, logistics, and retail. With robotic deployments spanning more than 70 countries worldwide, we help customers rethink operations and unlock new levels of performance through automation.

As advances in Artificial Intelligence continue to accelerate the adoption of Physical AI and autonomous systems, SoftBank Robotics remains at the forefront of the next generation of intelligent automation. Our teams work with cutting-edge robotic platforms that combine AI, autonomous navigation, cloud technologies, and advanced sensing systems to solve real-world business challenges.

As our installed base of autonomous robots continues to grow across North America, we are seeking a motivated and skilled Robotics Repair Technician to join our Boston operations team.

Primary Function
As a Robotics Repair Technician, you will be responsible for diagnosing, repairing, refurbishing, testing, and supporting autonomous robotic systems deployed throughout the Americas region. This role combines hands-on technical repair work with customer and partner support activities to ensure the highest levels of robot performance, reliability, and customer satisfaction.

This is a unique opportunity to work at the forefront of Physical AI, autonomous robotics, and advanced automation technologies, while developing hands-on experience with industry-leading robotic platforms.

Responsibilities
·      Diagnose and repair mechanical, electrical, and system-level failures on robotic platforms.
·      Refurbish and retrofit returned robots, including preventative maintenance, restoring units to operational condition.
·      Replace and repair components including motors, wiring harnesses, sensors, batteries, wheels, brushes, filters, and structural assemblies.
·      Support the root cause analysis process and troubleshoot hardware, software, charging, communication, and navigation-related issues.
·      Conduct software installations, firmware upgrades, system configuration, and functional testing.
·      Complete post-repair verification testing to ensure robots meet safety, quality, and performance standards prior to shipment.

·      Associate or Bachelor's degree in electrical engineering, Computer Engineering, Computer Science, Robotics, Mechatronics, or relevant practical experience 

·      1-3 years of experience in robotics repair, electromechanical equipment, automated systems, consumer electronics, medical devices, industrial equipment, or similar technical fields. 

·      Strong troubleshooting and analytical problem-solving skills. 

·      Demonstrated reliability, accountability, curiosity, and a willingness to learn new technologies, products, and processes. 

·      Strong communication skills, including written, verbal, and active listening abilities. 

·      Experience using diagnostic tools, multimeters, and basic electronic test equipment. 

·      Ability to read and interpret technical documentation, wiring diagrams, service manuals, and Standard Operating Procedures (SOPs). 

·      Ability to lift up to 45 lbs. 

·      Willingness to travel occasionally to support customers, service partners, trade shows, training sessions, and special events.

Preferred Qualifications
·      Experience supporting Autonomous Mobile Robots (AMRs), commercial cleaning robots, or service robots.
·      Understanding of robotic subsystems, including motors, batteries, sensors, cameras, LiDAR, communication systems, and embedded electronics.
·      Familiarity with Unix/Linux-based operating systems.
·      Programming experience with Python, C++, or scripting languages.
·      Experience with battery-powered systems and lithium-ion battery technologies.
·      Spanish language proficiency.
·      Experience training customers, distributors, or technical service personnel.
·      Adaptable and collaborative team player with the ability to work independently in a fast-paced environment.

Benefits
·      Full-time position
·      Medical, Dental, and Vision Insurance
·      Generous Paid Time Off
·      Professional Development Opportunities
·      Collaborative and Innovative Work Environment
·      Hands-on experience with Physical AI and cutting-edge automation technologies
·      Opportunity to work directly with advanced autonomous robotic systems deployed across North America

Why Join Us?

Join a team that is helping shape the future of autonomous robotics and AI-powered automation. You'll gain hands-on experience with innovative robotic platforms, work alongside industry experts, and contribute to technologies that are transforming how organizations operate around the world.