The Retail Marketing Assistant supports the day-to-day coordination and execution of marketing activities across Memorial City Mall, Gateway and any other retail located in office buildings. This entry-level position tracks digital and physical signage, organizes tenant content and assets, monitors the Mall’s website and general email inbox, supports events and seasonal programs, and helps maintain the quality and accuracy of marketing materials throughout the property.

The position works closely with the Memorial City Mall General Manager, Operations Manager, Guest Services, tenants, vendors, and the MetroNational Experience team. The ideal candidate has 1 to 2 years in marketing and is organized, detail-oriented, proactive, and interested in building a career in marketing, communications, or creative services.

CORE VALUES

At MetroNational, Integrity, Trust, Impact, and Legacy are more than Core Values - they guide how we work, lead, and show up every day. These Values shape our decisions, interactions, and expectations across the organization.

• Integrity – We do what’s right, the right way – every time.
• Trust – People can count on us, because we do what we say.
• Impact – We are driven to make everything we touch better.
• Legacy – Rooted in history, we build with the future in mind.

KEY RESPONSIBILITIES

Digital Signage Management

• Maintain a master inventory and content schedule for digital signage across Memorial City Mall
• Track content across Mall signage platforms, including the LED pylon, Mosaic video wall, TouchSource displays, and other Mall-managed digital placements
• Confirm that content is current, accurate, displayed correctly, and removed or replaced as scheduled
• Coordinate content updates and replacements with Creative Services and other internal and external partners
• Document display issues and follow through with internal teams or vendors until corrected
• Maintain organized records of signage content, placement, timing, and status

Physical Signage & Guest Services

• Track directories, “Coming Soon” graphics, storefront and barricade graphics, window signage, promotional signage, temporary event signage, and other physical marketing materials
• Conduct daily property walks across Memorial City Mall and weekly visits to Gateway and other retail locations to verify signage placement, accuracy, condition, quality, and scheduled removal dates
• Coordinate with Guest Services to ensure signage, collateral, directories, promotional materials, and displays are current, well organized, properly stocked, and consistent with Mall brand and aesthetic standards
• Document missing, damaged, outdated, or incorrectly placed signage and collateral
• Coordinate corrections, replacements, installations, and removals with Guest Services, Mall operations, Creative Services, tenants, and vendors Maintain photographs and records of signage placements as needed

Tenant Content

• Request and organize tenant offers, promotions, logos, images, photography, opening information, and other marketing assets
• Communicate directly with tenants for administrative follow-up and asset collection
• Review tenant submissions for completeness and route materials to Marketing leadership for approval
• Maintain an organized and current library of tenant content and creative assets
• Stay informed of tenant openings and closings and communicate relevant updates to the Marketing Team
• Support approved tenant openings, promotions, and other Mall marketing initiatives

Website and Email Coordination

• Review the Memorial City Mall website weekly to verify the accuracy of tenant listings, openings and closings, events, promotions, images, links, and other content
• Document inaccuracies or outdated information; update in web platform or coordinate required updates with Marketing, Creative Services, tenants, and other internal partners
• Monitor the Mall’s general email inbox, respond to or route incoming inquiries, and expedite
• timesensitive requests to the appropriate team member

Events Activations & Seasonal

• Coordinate with the MetroNational Experience team on events and activations at Memorial City MallSupport tenant-driven events and promotions occurring within the Mall, including asset collection, signage, communications, logistics, and on-site coordination
• Assist with seasonal photo experiences, including the Easter Bunny and Santa
• Coordinate program details, schedules, signage, marketing assets, and on-site needs with photo vendor
• Support event setup, photography, signage installation, and other assigned event responsibilities
•  Maintain organized schedules, assets, contacts, and project documentation for events and seasonal programs

Marketing Support

• Contribute to retail social media, website updates, tenant communications, photography coordination, and other Marketing team deliverables
• Gather information, assets, and approvals needed to support marketing projects
• Support on-site photography, signage installations, store openings, events, and other Mall marketing activities
• Maintain assignments, documentation, deadlines, and status updates in ClickUp, project management tool
• Attend weekly Experience and Marketing team meetings at MetroNational’s corporate office

Cross Functional Coordination

• Maintain strong working relationships with the Memorial City Mall General Manager, Operations Manager, Guest Services, and Mall operations team
• Coordinate with Experience, Marketing, Creative Services, Content Services, tenants, vendors, and other partners
• Communicate project status, issues, missing information, and upcoming deadlines to the Marketing Coordinator
• Help ensure all marketing materials across Memorial City Mall, Gateway and other retail locations are accurate, current, organized, and consistent with established brand standards
• Use ClickUp, Microsoft 365, SharePoint, Adobe Creative Suite, and Mall signage platforms to support assigned responsibilities